Incorrect search results

  • Resolved Yavor Simeonov

    (@simeonovy)


    1 year ago

    Hi, We had a problem with the search results on our site, which is important to us. By turning plugins on and off and changing themes, your plugin was found to be affecting incorrect search results. This could not be fixed even when installing additional plugins to facilitate the search. When your plugin is turned off, even the main wordpress search renders correctly. What can be done?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support beatrice12

    (@beatrice12)

    Hello @simeonovy,

    Thanks for reaching out to us!

    Can you please give us some examples? I tested this on my end and it seems to work properly. I would like to investigate further.

    Warmly,

    Beatrice.

    Thread Starter Yavor Simeonov

    (@simeonovy)

    Hello, the main problem we noticed is that the “AND” function of the “Relevanssi” search app is blocked, which by disabling your great plugin works. How can we make the most of our search and your plugin?

    Plugin Support beatrice12

    (@beatrice12)

    Hi @simeonovy,

    Can you please reach out to their support team so they can help you ASAP? Unfortunately, we do not know very well how their plugin works, I’m sorry!

    Warm regards,

    Beatrice.

    Thread Starter Yavor Simeonov

    (@simeonovy)

    Hello again. We have analyzed this situation and it turns out the following. When we installed your application we did not use the reset option. Thus, all places where publications are visualized were loaded in order – back-to-front, by date. We reversed this order, via the builder settings, and now everything is fine. However, it turns out that the search results are also loaded backwards and forwards, which is why they come out as incorrect. The first results are the least relevant, relative to the search, and the most accurate results are at the back. Here it is if we fix everything will be fine and it affects your app. Other search applications appeared to work correctly.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Incorrect search results’ is closed to new replies.