“incorrect reCAPTCHA value”

  • Resolved The Wachamacallit

    (@ineed-help)


    7 years, 2 months ago

    Hello BestWeb Soft

    There is some issue that I haven’t been able to solve and was hoping you could help me figure it out.

    When I visit mydomain.com/wp-login.php and try the “Lost Password” link, I get redirected to a page:

    mydomain.com/my-account/lost-password/

    I enter my email address, and I get the following error:

    “Error: You have entered an incorrect reCAPTCHA value.”

    The biggest issue is that there’s no reCAPTCHA filed in that page.

    Could you please look in to this?

    I would be happy to grant you access to the site privately somehow.
    I been hacked before so I wouln’t want to put any links here.

    Thanks!

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Thank you for contacting us.

    For more convenience, you can do it via our Help Center (https://support.bestwebsoft.com/) in order to receive a faster reply.

    Please include a link to this post, so that we could recall the case immediately.

    I also have this exact issue.

    I have submitted this to support as requested above but would like to see an answer published here.

    Thank you,
    Carol

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi Carol!

    Could you, please, provide a number of ticket created? It is displayed at the top of your e-mail.

    Thanks!

    I have the same issue. Logged out and when trying to log back in I get an error as above…

    Pls advise here

    @aj2703 I submitted a ticket as they requested. However, by the time I got a response I had uninstalled the plugin and used a different one. I’m not sure they have an answer.

    Carol

    Plugin Author bestwebsoft

    (@bestwebsoft)

    @aj2703 Please submit a private ticket on our Help Center (https://support.bestwebsoft.com/) where indicate a link to your website and to this thread.

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Since there is no reply from you, we consider this topic as resolved. We hope you’ve found the solution. If you have any questions, please feel free to contact us via our Help Center – https://support.bestwebsoft.com/.

    Thread Starter The Wachamacallit

    (@ineed-help)

    Hello BestWebsoft,
    My sincere apologies for abandoning this tread.

    Could I send you a private message with the details of the site?
    It’s still showing:
    “Error: You have entered an incorrect reCAPTCHA value.”
    But there is no captcha field to enter.

Viewing 8 replies - 1 through 8 (of 8 total)
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