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Resolved heathervh
(@heathervh)

3 years, 8 months ago

Initially, when I synced my products from Square to Woocommerce, everything was fine. Since we launched the site last night, and now on sync updates, we now have the wrong names on the wrong products. I have disconnected Square and Reconnected, but still the same issue.

I have tried manually deleting the products which have the issues and reimporting. Any help would be appreciated

The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Support

Aashik P – a11n

(@aashik)

3 years, 8 months ago

Hi there!

Am I understanding correctly that products that match SKU with square have different product titles?

If yes, can you please access WooCommerce > Settings > Square > Import products from Square and update existing products as well during the fresh import:

import
Link to image: https://d.pr/i/RFwXnP

If you’re still having trouble with this, please get back to us with:

1. System Status Report:

You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

2. A screenshot of Square settings (WooCommerce > Settings > Square > Settings)

If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/.
You can share the direct link to the image as a response to this topic.

3. Square Logs:

There’s a built-in logging system enabled in the Square extension that could help you determine the cause of this behavior. If you haven’t enabled this already, you can enable this in (WooCommerce > Settings > Payments > Square) :

square
Link to image: https://d.pr/i/GX6qLH

Once enabled, this logs the transactions and errors in **WooCommerce > Status > Logs >** Search for? Square credit logs in the drop-down at the top-right section and click on view button. Please copy the logs you’re seeing and paste them as a response to this topic.

This will help us track where the problem lies. Note that we will only be able to view logs for actions performed after logging has been enabled. So we wouldn’t be able to track behavior via log if that occurred before enabling logs for the same.

[Please redact any private details, including address, name, email address, transaction details, API Keys, Passwords, etc]`

Thread Starter

heathervh

(@heathervh)

3 years, 8 months ago

Hi, apologies for the delay in getting back to you. I have been investigating this further and can confirm the following is happening:

Products that have variations on Square seem to sometimes sync without a problem and at other times, the product names (only) is being overwritten on Woocommerce with the name of a product that is on Square but does not have an SKU (these are store only products) and should not be pulled in.

For example: https://newcastlebiltongco.com.au/product/traditional-biltong/

The product title is now “jerky” instead of traditional biltong. I have tried reimporting, but that does not fix the problem. If I delete the 3 products with variations and re-import again, that fixes it but at some time later, it resyncs incorrectly again.

System support logs:

WordPress environment
WordPress address (URL):		https://newcastlebiltongco.com.au
Site address (URL):		https://newcastlebiltongco.com.au
WooCommerce version:		5.5.1
WooCommerce REST API package:		 5.5.1 /home/newcast2/public_html/wp-content/plugins/woocommerce/includes
WooCommerce Blocks package:		 5.3.2 /home/newcast2/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/
Action Scheduler package:		 3.2.1 /home/newcast2/public_html/wp-content/plugins/woocommerce/packages/action-scheduler
WooCommerce Admin package:		 2.4.1 /home/newcast2/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin
Log directory writable:		 /home/newcast2/public_html/wp-content/uploads/wc-logs/
WordPress version:		5.7.2
WordPress multisite:		–
WordPress memory limit:		512 MB
WordPress debug mode:		
WordPress cron:		
Language:		en_AU
External object cache:		–
Server environment
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PHP version:		7.4.21
PHP post max size:		256 MB
PHP time limit:		300
PHP max input vars:		10000
cURL version:		7.71.0, OpenSSL/1.1.1d
SUHOSIN installed:		–
MySQL version:		5.7.34-log
Max upload size:		256 MB
Default timezone is UTC:		
fsockopen/cURL:		
SoapClient:		
DOMDocument:		
GZip:		
Multibyte string:		
Remote post:		
Remote get:		
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Security
Secure connection (HTTPS):		
Hide errors from visitors		
Active plugins (19)
Akismet Anti-Spam	 	by Automattic – 4.1.10
Elementor Pro	 	by Elementor.com – 3.3.2
Elementor	 	by Elementor.com – 3.3.0
Form Vibes - Database Manager for Forms	 	by WPVibes – 1.3.7
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WooCommerce Cart Abandonment Recovery	 	by CartFlows Inc – 1.2.13
WooCommerce - MailerLite	 	by MailerLite – 1.5.5
WooCommerce Google Analytics Integration	 	by WooCommerce – 1.5.1
WooCommerce Payments	 	by Automattic – 2.6.1
WooCommerce Shipping & Tax	 	by WooCommerce – 1.25.17
WooCommerce Square	 	by WooCommerce – 2.5.1
WooCommerce	 	by Automattic – 5.5.1
Yoast SEO	 	by Team Yoast – 16.7
WP Fastest Cache	 	by Emre Vona – 0.9.1.9
WP-Optimize - Clean, Compress, Cache	 	by David Anderson, Ruhani Rabin, Team Updraft – 3.1.11
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WPForms Lite	 	by WPForms – 1.6.7.3
WPvivid Backup Plugin	 	by WPvivid Team – 0.9.54
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Must Use Plugins (1)
Elementor Safe Mode	 	by Elementor.com – 1.0.0
Settings
API enabled:		–
Force SSL:		–
Currency		AUD ($)
Currency position		left
Thousand separator		,
Decimal separator		.
Number of decimals		2
Taxonomies: Product types		external (external), grouped (grouped), simple (simple), variable (variable)
Taxonomies: Product visibility		exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5)
Connected to WooCommerce.com:		
WooCommerce pages
Shop base:		#6 - /shop/
Cart:		#7 - /cart/
Checkout:		#8 - /checkout/
My account:		#9 - /my-account/
Terms and conditions:		#2759 - /terms-conditions/
Theme
Name:		Astra Child
Version:		1.0.0
Author URL:		https://newcastlebiltongco.com.au
Child theme:		
Parent theme name:		Astra
Parent theme version:		3.6.4
Parent theme author URL:		https://wpastra.com/about/
WooCommerce support:		
Templates
Overrides:	 	–
Square 
Environment:		Production
Tokenization Enabled:		?
Debug Mode:		Save to Log
Action Scheduler
Version:	3.2.1
Data store:	ActionScheduler_DBStore
Action Status	 	Count	Oldest Scheduled Date	Newest Scheduled Date
Complete	 	4,083	2021-07-11 18:01:31 +1000	2021-07-15 15:44:01 +1000
Pending	 	5	2021-07-15 15:50:22 +1000	2021-07-21 15:35:14 +1000

Square settings: https://snipboard.io/eCpdDJ.jpg

Thread Starter

heathervh

(@heathervh)

3 years, 8 months ago

Is it the Square Credit card logs you are wanting? That’s the only Square Credit log coming up

Thread Starter

heathervh

(@heathervh)

3 years, 8 months ago

Just an update: after I did another import, it is now assigned completely the wrong names to a whle range of products – please help – the site is live.

Plugin Support

Tseten a11n

(@tibetanitech)

3 years, 8 months ago

Hi @heathervh

Did you enable the Square logs in WooCommerce > Settings > Square?

If yes, after the sync there should be Square logs like this in WooCommerce > Status > Logs:

Link to image: https://d.pr/i/OwlFAa

Let us know if you see the logs or not to confirm.

Thread Starter

heathervh

(@heathervh)

3 years, 8 months ago

Thank you for responding. I checked my generic WordPress error log last night and noticed errors referring to memory. I checked with my hosting and noticed I was nearly at capacity for scripts for the month. I changed the sync to run every2 hours and upgraded my hosting plan and this morning the correct products have the correct names. One is still showing out of stock when it should be in stock – it always seems to be one of the 3 products with variants that cause the problems. Here is the Square log from this morning:

07-16-2021 @ 10:02:03 - Starting step cycle: update_category_data
07-16-2021 @ 10:02:04 - Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.5.1 (WooCommerce/5.5.1; WordPress/5.7.2)
headers: Array
(
)
body: {
    "object_types": [
        "CATEGORY"
    ],
    "begin_time": "2021-07-15T22:01:09+00:00"
}
duration: 0.63005s

07-16-2021 @ 10:02:04 - Response
Response
code: 200
message:
headers: Array
(
    [0] => HTTP/2 200
    [content-type] => application/json
    [square-version] => 2019-08-14
    [vary] => Origin, Accept-Encoding
    [x-content-type-options] => nosniff
    [x-download-options] => noopen
    [x-frame-options] => SAMEORIGIN
    [x-permitted-cross-domain-policies] => none
    [x-speleo-traceid] => HgbHRfVXRRJFP
    [x-xss-protection] => 1; mode=block
    [date] => Fri, 16 Jul 2021 00:02:04 GMT
    [content-length] => 42
    [strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {}

07-16-2021 @ 10:02:04 - Completed job step: update_category_data
07-16-2021 @ 10:02:04 - Completed step cycle: update_category_data (0.66s)
07-16-2021 @ 10:02:05 - Starting step cycle: update_product_data
07-16-2021 @ 10:02:06 - Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.5.1 (WooCommerce/5.5.1; WordPress/5.7.2)
headers: Array
(
)
body: {
    "object_types": [
        "ITEM"
    ],
    "include_deleted_objects": true,
    "begin_time": "2021-07-15T22:01:09+00:00"
}
duration: 1.0104s

07-16-2021 @ 10:02:06 - Response
Response
code: 200
message:
headers: Array
(
    [0] => HTTP/2 200
    [content-type] => application/json
    [square-version] => 2019-08-14
    [vary] => Origin, Accept-Encoding
    [x-content-type-options] => nosniff
    [x-download-options] => noopen
    [x-frame-options] => SAMEORIGIN
    [x-permitted-cross-domain-policies] => none
    [x-speleo-traceid] => HhbXCheBCEcea
    [x-xss-protection] => 1; mode=block
    [date] => Fri, 16 Jul 2021 00:02:07 GMT
    [content-length] => 1413
    [strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {
    "objects": [
        {
            "type": "ITEM",
            "id": "TWOZJSJHU6TSH7PKDPLD7NUV",
            "updated_at": "2021-07-16T00:01:18.116Z",
            "version": 1626393678116,
            "is_deleted": false,
            "catalog_v1_ids": [
                {
                    "catalog_v1_id": "3HYDBDF2ZI4LTJXEZBND56RE",
                    "location_id": "320W7E36CMADV"
                }
            ],
            "present_at_all_locations": false,
            "present_at_location_ids": [
                "320W7E36CMADV"
            ],
            "image_id": "KBC4IGRJFY3XFPK4JVTTHT7D",
            "item_data": {
                "name": "Bakers Romany Cream Mint",
                "available_online": false,
                "available_for_pickup": false,
                "available_electronically": false,
                "category_id": "FIOMIAEFYE5DZWQP6GMQN2VO",
                "tax_ids": [
                    "PZUSE6CG7DYTI3PJDNNBIZGP"
                ],
                "variations": [
                    {
                        "type": "ITEM_VARIATION",
                        "id": "OQWSPDO2Y3AMWHKZR47QOMDS",
                        "updated_at": "2021-07-16T00:01:18.116Z",
                        "version": 1626393678116,
                        "is_deleted": false,
                        "catalog_v1_ids": [
                            {
                                "catalog_v1_id": "UF4K2LXPWF34DIGJGZBO5UVK",
                                "location_id": "320W7E36CMADV"
                            }
                        ],
                        "present_at_all_locations": false,
                        "present_at_location_ids": [
                            "320W7E36CMADV"
                        ],
                        "item_variation_data": {
                            "item_id": "TWOZJSJHU6TSH7PKDPLD7NUV",
                            "name": "Regular",
                            "sku": "6001056004619",
                            "ordinal": 1,
                            "pricing_type": "FIXED_PRICING",
                            "price_money": {
                                "amount": 500,
                                "currency": "AUD"
                            },
                            "location_overrides": [
                                {
                                    "location_id": "320W7E36CMADV",
                                    "track_inventory": true,
                                    "inventory_alert_type": "LOW_QUANTITY",
                                    "inventory_alert_threshold": 5
                                }
                            ]
                        }
                    }
                ],
                "product_type": "REGULAR",
                "skip_modifier_screen": false
            }
        }
    ]
}

07-16-2021 @ 10:02:06 - Completed job step: update_product_data
07-16-2021 @ 10:02:06 - Completed step cycle: update_product_data (1.02s)
07-16-2021 @ 10:02:07 - Starting step cycle: update_inventory_counts
07-16-2021 @ 10:02:08 - Request
Request
method:
uri: batchRetrieveInventoryCountsWithHttpInfo
user-agent: WooCommerce-Square/2.5.1 (WooCommerce/5.5.1; WordPress/5.7.2)
headers: Array
(
)
body: {
    "location_ids": [
        "320W7E36CMADV"
    ],
    "updated_after": "2021-07-15T22:01:09+00:00"
}
duration: 0.66643s

07-16-2021 @ 10:02:08 - Response
Response
code: 200
message:
headers: Array
(
    [0] => HTTP/2 200
    [content-type] => application/json
    [square-version] => 2019-08-14
    [vary] => Origin, Accept-Encoding
    [x-content-type-options] => nosniff
    [x-download-options] => noopen
    [x-frame-options] => SAMEORIGIN
    [x-permitted-cross-domain-policies] => none
    [x-speleo-traceid] => HcPJZQFXQfhSG
    [x-xss-protection] => 1; mode=block
    [date] => Fri, 16 Jul 2021 00:02:09 GMT
    [content-length] => 2
    [strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {}

07-16-2021 @ 10:02:08 - Completed job step: update_inventory_counts
07-16-2021 @ 10:02:08 - Completed step cycle: update_inventory_counts (0.68s)
07-16-2021 @ 10:36:28 - Request
Request
method:
uri: listLocationsWithHttpInfo
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07-16-2021 @ 10:36:28 - Response
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07-16-2021 @ 10:36:41 - Your domain has been verified with Apple Pay!
07-16-2021 @ 10:36:44 - Request
Request
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07-16-2021 @ 10:36:44 - Response
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07-16-2021 @ 10:36:53 - Request
Request
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07-16-2021 @ 10:36:53 - Response
Response
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07-16-2021 @ 10:39:42 - Request
Request
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07-16-2021 @ 10:39:42 - Response
Response
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Plugin Support

Shohan Hossain Nabil – a11n

(@sohanhossain)

3 years, 8 months ago

Hello @heathervh

Thanks for sharing the Square log. Now we need to check your site. For that, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include the following information in your reply:

– a link to this forum thread, so that we can keep track of what’s already been done.

– Screenshot of the product (on Square’s end).

– Screenshot of the product inventory screen (in WP-Admin are).

We will be able to help you further there.

Plugin Support

Augustus – a11n

(@augustuswp)

3 years, 8 months ago

We haven’t heard back from you in a while, so I’m going to mark this as resolved – If you created a ticket for us, we will get back to you via email!

htz77

(@tzeldin88)

3 years, 8 months ago

@heathervh Where is this site hosted?

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Incorrect product names being assigned when syncing’ is closed to new replies.