Incorrect prices, missing prices

  • Resolved sb1202

    (@sb1202)


    1 year, 5 months ago

    The plugin does not specify whether the prices are “Online” or “Over The Counter” rates. From what I can gather, you have hard coded OTC prices instead of the correct online prices. This is a big problem because this could result in a lot of lost sales through cart abandonment.

    The plugin is also displaying incorrect prices for shipping to international euro zones and no optins for wieghts over 2kg. This further suggests you havent coded in the correct prices.

    For example, in my shop, the plugin calculated a price of ￡16.75 for a 1.5kg parcel sent International Tracked to Germany (Zone 1). This is actually a zone 3 price. The correct price should be ￡11.20 as per the online prices page 9. (See link below.)

    https://www.royalmail.com/sites/royalmail.com/files/2023-09/online-price-guide-october-2023-v2-ta.pdf

    If you add 2 x the 1.5kg parcel above to the cart, this takes it over 2kg and the plugin displays a “no shipping options” message. It does this for every international location. As per the pricelist above, Royal mail provide a lot of pricing options for parcels oover 2kg so have you coded in these prices into the plugin? It should automatically show these prices.

    In UK shipping, if you check “compensation” in settings, it throws a no shipping message for a 1.5kg parcel. Uncheck it and it gives correct pricing and all options. This is very confusing.

    Why must a default parcel size and weight be specified in order for the plugin to work? This makes no sense because if the customer orders an item with smaller size and weight, then they are charged a higher default price at checkout.

    I’m considering buying the pro plugin, but if the basics don’t work in the free plugin then I’m not confident about the paid version.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support lusp

    (@lusp)

    Hi @sb1202,

    Thank you very much for your diligence and bringing this to our attention. Could you please contact us via Support form at https://octolize.com/support/, so we could ensure we have all the necessary information and to facilitate a more detailed examination of the problem. We believe that your expertise is invaluable in resolving this matter effectively.

    Kind regards,
    Luke

    Thread Starter sb1202

    (@sb1202)

    Hi Luke,

    Your support form won’t let me contact you because it says I need a subscription.

    Basically, all the prices in your plugin are wrong/out of date. Your plugin uses the “Over the counter” prices from April 2024 but it needs to be the Online prices. See my OP above.

    Second, as I said above, your plugin forces a default package size to be entered. This is not required for Royal Mail. It should be optional.

    The plugin is not currently usable on a live site until the prices have been updated.

    HTH

    • This reply was modified 1 year, 5 months ago by sb1202.
    Plugin Support lusp

    (@lusp)

    Hi @sb1202,

    It requires to be logged in and own the product subscription only when you choose a specific support topic. If you select, e.g., Pre-sale question as a subject, it should let you through.

    Nevertheless, we are currently investigating the issues you’ve mentioned in the previous post, however, we believe that your insights and direct contact would be highly valuable in resolving this matter.

    Kind regards,
    Luke

    Plugin Support lusp

    (@lusp)

    Here’s a brief status check: we are currently working on resolving the issue you mentioned and plan to release an update with the necessary fixes soon.

    Kind regards,
    Luke

Viewing 4 replies - 1 through 4 (of 4 total)
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