• Resolved lubacky2003

    (@lubacky2003)


    If you add 1 item at a time to the cart and form an order, everything works correctly.
    If you add 2 items, then the price is not calculated correctly.
    For example, an item costs 20 c.u. Add 2 goods, it turns out the total amount is 40. But when passed on the payment of the sum is multiplied again by 2 and it turns 80.
    Please tell me what the problem may be and where to look to fix it.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Daniyal Ahmed (a11n)

    (@daniyalahmedk)

    Hi there,

    Thanks for reaching out.

    I need to learn a bit more about your site setup. It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

    Best,

    Thread Starter lubacky2003

    (@lubacky2003)

    
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    Site address (URL): https://bdsomnia.com
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    						Learn how to update
    
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    Generated at: 2022-08-03 14:33:33 +00:00
    

    Hi @lubacky2003

    For example, an item costs 20 c.u. Add 2 goods, it turns out the total amount is 40. But when passed on the payment of the sum is multiplied again by 2 and it turns 80.

    Can you please share a screenshot of this so we can get a better understanding of the issue? I recommend?https://snipboard.io?for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox, Safari, and Edge.

    One thing I’ve noticed by looking at your system status is that you have some outdated template overrides which could be causing the issue.

    Outdated Templates: ?

    Can you try switching your theme to Storefront temporarily to see if the issue persists?

    To fix outdated templates, please refer to the following page: https://woocommerce.com/document/fix-outdated-templates-woocommerce/

Viewing 3 replies - 1 through 3 (of 3 total)
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