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(@artemfilipovskiy)

Hello All, 

We havre a small online retail store. 
When a particular items combined for postage the postage for some reason gets less and not more. 

As an example: 
This specific issue happens when a heater is combined?to ship with any accessories. Here are the accessories I've found that when combined with heaters, show the wrong shipping cost:?

https://shymsaunas.com.au/product/cedar-spruce-luxury-bucket-ladle-set-for-sauna-banya/

https://shymsaunas.com.au/product/sauna-hygrometer/

https://shymsaunas.com.au/product/sauna-pillow-backrest-cedar-spruce/

https://shymsaunas.com.au/product/sauna-thermometer-and-hygrometer-2-in-1/

https://shymsaunas.com.au/product/sauna-thermometer-and-hygrometer-2-in-1-single-display/

https://shymsaunas.com.au/product/sauna-thermometer-and-hygrometer-2-in-1-single-display-round/

https://shymsaunas.com.au/product/sauna-thermometer-and-hygrometer-2-in-1-square/

https://shymsaunas.com.au/product/sauna-thermometer-standing-man/

https://shymsaunas.com.au/product/spruce-bucket-ladle-on-rope-set-for-sauna-banya/

https://shymsaunas.com.au/product/spruce-bucket-ladle-set-for-sauna-banya/

https://shymsaunas.com.au/product/wooden-pine-sand-clock-timer-15-minutes/

https://shymsaunas.com.au/product/winnerwell-fastfold-plus-titanium-nested-pipe-m-sized-camping-stove/

Would appreciate if someone could assist or guide for the soltuion.

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Author Waseem Senjer
(@waseem_senjer)

1 year, 10 months ago

Hello @artemfilipovskiy

Thanks for using our plugin.

Would you please send me a specific example? I tested on your website and the shipping price increases.

Please, send me the link for the heater and one accessory link which I should I add to the cart to reproduce the issue. Thanks.

grahamclements
(@grahamclements)

1 year, 10 months ago

I checked and when it is the dioist sauna heater the postage to Victoria is $105.45, when I add the cedar spruce bucket, the postage actually drops to $71.90. I have been looking at the support for the plugin because I am considering installing it.

Thread Starter artemfilipovskiy
(@artemfilipovskiy)

1 year, 10 months ago

Hi @waseem_senjer,

Have you received my email?

Thank you,
Artem

Plugin Author Waseem Senjer
(@waseem_senjer)

1 year, 10 months ago

Hello @artemfilipovskiy
No, I did not receive an email from you.
Thread Starter artemfilipovskiy
(@artemfilipovskiy)

1 year, 10 months ago
Hello Waseem,

I must have replied to noreply one,

I have just sent it again to this email [email protected]

Is there another to use?
```
Thank you for your reply and help,

When I add one heater to cart the shipping cost is calculated correctly.

https://shymsaunas.com.au/product/sauna-electric-heater-stove-ld-tower-series-digital-external-controller/

Exactly the same as it shows on Australia Post website calculator.

However, if I add a thermometer to the order as well, instead of becoming more expensive to ship it becomes less expensive.

https://shymsaunas.com.au/product/sauna-thermometer-and-hygrometer-2-in-1/

The address is the same in both carts.

Somewhere the summation of shipping costs does not work correctly.

Thank you,

hope you could help,

Regards,

Art
```
Thank you,

Artem
Plugin Author Waseem Senjer
(@waseem_senjer)

1 year, 10 months ago

Hello @artemfilipovskiy
Thanks for sharing the information.
Would you please update the plugin to the latest version 1.10.0 and let me know if you still have the issue? Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)

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