Incorrect display of product gallery thumbnails

  • Resolved klepec

    (@klepec)


    1 year, 11 months ago

    Since we installed version 6.3, we have been having problems displaying the images in the gallery. If the carousel is enabled, instead of the images, only numbers are displayed. If we disable the carousel, the images are displayed again. We had to temporarily disable the carousel of images. Now the images can only be displayed all at once, which is annoying since there are many of them. We would like it to work as it did before the update, when the images could be selected with the carousel and no numbers were visible. If you could send us a file of an older version, we would be very grateful. Thank you very much for your help. Eurodiskont d.o.o.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support miemie

    (@miemie)

    Hi @klepec,

    can you send us the back-end settings and front-end issue with the product link to check and help you?

    Regards,

    Thread Starter klepec

    (@klepec)

    Thank you for offering help. As this is a business page, we cannot post the data through the forum. Please send us your email address to info@eurodiskont.si so we can provide you with all the access data. Thank you for your provided email.

    Plugin Support miemie

    (@miemie)

    Hi @klepec,

    We’ve just released the new update 7.0.0. Pls kindly clear and browse the cache to update the latest version of our plugin.

    Regards,

    Thread Starter klepec

    (@klepec)

    Hello!

    Thank you for your effort. Unfortunately, the error still remains despite the update. Numbers are being displayed in the gallery. We are sending you the link:

    https://www.eurodiskont.net/izdelek/soncna-elektrarna-growatt-6kw-5-000w-800ah-wi-fi/

    Likewise, the quantity numbers are hidden behind the product name if we include the Link to individual product feature. We don’t want to include this now as customers don’t see the quantity. The numbers are only visible if a dropdown or grid is included. If it’s just a product description that requires a fixed quantity, for example 3, the numbers are hidden. We tested this on a completely new page in a different theme and without plugins. In your demo version you can easily test this by selecting a product that does not have a selection in the dropdown or grid. Add the required fixed quantity, for example: 3, and look. You will see that the number 3 does not appear. It is only visible if you disable the Link to individual product feature.

    Thank you for your help in fixing the bugs.

    If it were easier, we would be grateful for the older version where everything worked well?

Viewing 4 replies - 1 through 4 (of 4 total)
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