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Resolved

(@richrabago)

I have an interesting situation. I have a back Office application that is built using WooCommerce, PayPal Payments and Divi. Only the admin or select customers can log into the website to place orders FOR people who want the products. I do not have any custom code for orders in my functions.php file. I have the updated both Woocommerce (8.1.1) and PayPal Payments (2.3.1) plugins. My checkout screen is built with Divi. I have tested this with both Guest Checkout turned on and turned off.

What happens is that when the order is placed the code that sends the order details to PayPal ignores the names entered on the checkout screen for both billing and shipping. Instead the code pulls from the WordPress user profile the names stored for billing and shipping and sends those names to PayPal instead. This happens both in live and sandbox mode. I tried emptying the user name fields before placing an order, but then the names show up as blank names or worse PayPal just makes up a name (e.g. Juan). The order information stored in WooCommerce is CORRECT. And the order information sent to the customer from WooCommerece is also correct. Also, the order summary on the checkout page after placing the order is CORRECT. It is just the names sent to PayPal that are incorrectly the names from the user profile and NOT the checkout names entered on the checkout screen. Also, PayPal is able to successfully process the payments even though the incorrect names are being sent.

I will post below a sample from the logs I got from WooCommerce. For my testing I changed the names in the user profile to be User-FirstBill, User-LastBill, User-FirstShip, User-LastShip. I then used CO-FirstBill, CO-LastBill, CO-FirstShip, CO-LastShip as the names in the checkout screen. Every order placed sends the User names listed in the profile instead of the CO (checkout) names.

If this is expected behavior (which would be strange) can someone please point me to where in the code the order is placed and user-names are being pulled. That way I can try and overwrite the user names with checkout names before the order being sent to PayPal.

I have obfuscated the merchant id in the order logs below.

Thank you for any help,

Rich

2023-10-03T20:19:02+00:00 DEBUG POST https://api.sandbox.paypal.com/v2/checkout/orders
Request Body: {"intent":"CAPTURE","purchase_units":[{"reference_id":"default","amount":{"currency_code":"USD","value":"207.75","breakdown":{"item_total":{"currency_code":"USD","value":"181.95"},"shipping":{"currency_code":"USD","value":"25.80"},"tax_total":{"currency_code":"USD","value":"0.00"}}},"description":"","items":[{"name":"BurrowRx Case of Smoke Oil (12 Pints)","unit_amount":{"currency_code":"USD","value":"181.95"},"quantity":1,"description":"[et_pb_section fb_built=\"1\" _builder_version=\"4.16\" custom_padding=\"0px||||false|false\" global_colors_info=\"{}\"][et_pb_row _bui","sku":"SOC","category":"PHYSICAL_GOODS","url":"https:\/\/orders.burrowrx.com\/product\/burrowrx-case-of-smoke-oil-12-pints\/","image_url":"https:\/\/orders.burrowrx.com\/wp-content\/uploads\/2023\/02\/BurrowRxSmokeOil.jpg","cart_item_key":"ac1dd209**********98e8cbbe8"}],"payee":{"merchant_id":"W************"},"shipping":{"name":{"full_name":"User-FirstShip User-LastShip"},"address":{"country_code":"US","address_line_1":"1781 York St Apt CO-Ship","admin_area_1":"CO","admin_area_2":"Denver","postal_code":"80206"}},"custom_id":"pcp_customer_2"}],"application_context":{"user_action":"PAY_NOW","shipping_preference":"SET_PROVIDED_ADDRESS","landing_page":"LOGIN","locale":"en-US","brand_name":"BurrowRx","return_url":"https:\/\/orders.burrowrx.com\/?wc-ajax=ppc-return-url","cancel_url":"https:\/\/orders.burrowrx.com\/checkout\/","payment_method":{"payee_preferred":"UNRESTRICTED"}},"payer":{"email_address":"[email protected]","name":{"given_name":"CO-FirstBilling","surname":"CO-LastBilling"},"address":{"country_code":"US","address_line_1":"1781 York St Apt CO-Bill","admin_area_1":"CO","admin_area_2":"Denver","postal_code":"80206"},"phone":{"phone_type":"HOME","phone_number":{"national_number":"6197881371"}}}}
Response Debug ID: cb70bf094c332
Response: Array
(
    [code] => 201
    [message] => Created
)


2023-10-03T20:19:06+00:00 DEBUG  https://api.sandbox.paypal.com/v2/checkout/orders/7XG75095VV222221B
Response Debug ID: 6ad34f83316e4
Response: Array
(
    [code] => 200
    [message] => OK
)


2023-10-03T20:19:07+00:00 DEBUG PATCH https://api.sandbox.paypal.com/v2/checkout/orders/7XG75095VV222221B
Request Body: [{"op":"replace","path":"\/purchase_units\/@reference_id=='default'","value":{"reference_id":"default","amount":{"currency_code":"USD","value":"207.75","breakdown":{"item_total":{"currency_code":"USD","value":"181.95"},"shipping":{"currency_code":"USD","value":"25.80"},"tax_total":{"currency_code":"USD","value":"0.00"}}},"description":"","items":[{"name":"BurrowRx Case of Smoke Oil (12 Pints)","unit_amount":{"currency_code":"USD","value":"181.95"},"quantity":1,"description":"[et_pb_section fb_built=\"1\" _builder_version=\"4.16\" custom_padding=\"0px||||false|false\" global_colors_info=\"{}\"][et_pb_row _bui","sku":"SOC","category":"PHYSICAL_GOODS","url":"https:\/\/orders.burrowrx.com\/product\/burrowrx-case-of-smoke-oil-12-pints\/","image_url":"https:\/\/orders.burrowrx.com\/wp-content\/uploads\/2023\/02\/BurrowRxSmokeOil.jpg"}],"payee":{"merchant_id":"W*********G"},"shipping":{"name":{"full_name":"CO-FirstShip CO-LastShip"},"address":{"country_code":"US","address_line_1":"1781 York St Apt CO-Ship","admin_area_1":"CO","admin_area_2":"Denver","postal_code":"80206"}},"custom_id":"907","invoice_id":"BRXO-20022"}}]
Response Debug ID: cc7d8d0ace250
Response: Array
(
    [code] => 204
    [message] => No Content
)


2023-10-03T20:19:08+00:00 DEBUG  https://api.sandbox.paypal.com/v2/checkout/orders/7XG75095VV222221B
Response Debug ID: 49e96efa153cd
Response: Array
(
    [code] => 200
    [message] => OK
)


2023-10-03T20:19:10+00:00 DEBUG POST https://api.sandbox.paypal.com/v2/checkout/orders/7XG75095VV222221B/capture
Response Debug ID: 6ccb0466e7b04
Response: Array
(
    [code] => 201
    [message] => Created
)

`
### WordPress Environment ###

WordPress address (URL): https://orders.burrowrx.com
Site address (URL): https://orders.burrowrx.com
WC Version: 8.1.1
REST API Version: ? 8.1.1
WC Blocks Version: ? 10.9.3
Action Scheduler Version: ? 3.6.2
Log Directory Writable: ?
WP Version: 6.3.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 8.1.22
PHP Post Max Size: 512 MB
PHP Time Limit: 900
PHP Max Input Vars: 5000
cURL Version: 7.87.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 10.5.22-MariaDB-cll-lve
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 8.1.1
WC Database Prefix: apjxlxYf_
Total Database Size: 21.47MB
Database Data Size: 19.89MB
Database Index Size: 1.58MB
apjxlxYf_woocommerce_sessions: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
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### Post Type Counts ###

attachment: 14
custom_css: 2
customize_changeset: 1
et_body_layout: 5
et_footer_layout: 1
et_header_layout: 1
et_pb_layout: 2
et_template: 12
et_theme_builder: 1
nav_menu_item: 8
page: 10
post: 2
product: 12
revision: 290
shop_coupon: 7
shop_order: 11
wp_global_styles: 2
wpcode: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (17) ###

All-in-One WP Migration: by ServMask – 7.78
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5
UPS Live Rates and Access Points PRO: by Octolize – 1.20.5
USPS Live Rates: by Octolize – 1.6.3
LiteSpeed Cache: by LiteSpeed Technologies – 5.6
Login Designer: by LoginDesigner – 1.6.2
Reveal IDs: by Oliver Schl?be – 1.6.1
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.23.10

Advanced Order Export For WooCommerce: by AlgolPlus – 3.4.2
WooCommerce PayPal Payments: by WooCommerce – 2.3.1
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.6.3
WooCommerce: by Automattic – 8.1.1
Wordfence Security: by Wordfence – 7.10.4
Force Login: by Kevin Vess – 5.6.3
WP Mail SMTP: by WP Mail SMTP – 3.9.0
WPForms Lite: by WPForms – 1.8.4
Sequential Order Numbers for WooCommerce: by WebToffee – 1.5.5

### Inactive Plugins (1) ###

UPS Live Rates and Access Points: by Octolize – 2.0.11

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### WC Pages ###

Shop base: #8 - /products/
Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #11 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: DiviGopherX
Version: 1.0.0
Author URL: https://gopherx.com
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.22.2
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: –

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: ?
Reference Transactions: ?
Used PayPal Checkout plugin: –
Subscriptions Mode: Disabled

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-10-03 22:57:16 -07:00
Options: ?
Notes: 119
Onboarding: skipped

### Action Scheduler ###

Complete: 135
Oldest: 2023-09-03 00:50:56 -0700
Newest: 2023-10-03 13:19:34 -0700

Failed: 7
Oldest: 2023-06-04 22:17:07 -0700
Newest: 2023-09-09 00:44:00 -0700

Pending: 5
Oldest: 2023-10-03 15:58:20 -0700
Newest: 2023-10-07 23:56:38 -0700


### Status report information ###

Generated at: 2023-10-03 15:52:09 -07:00
`

This topic was modified 1 year, 5 months ago by richrabago.

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Thread Starter richrabago
(@richrabago)

1 year, 5 months ago

These are two screen shots for the above logged transaction. One shows the details on PayPal that has the user names and not the names entered during checkout. The second image shows the order confirmation with the correct Checkout names.

View post on imgur.com

Checkout Confirmation

View post on imgur.com

PayPal Transaction

Thread Starter richrabago
(@richrabago)

1 year, 5 months ago

Hey, checking to see if anyone from the plugin support has seen this issue or has any suggestions on what to try to fix the issue. Please don’t suggest disabling all my plugins as that is not the issue.

If no ideas on what is causing the issue then I would really appreciate someone pointing me to the code that sends the first and second calls to the PayPal API end point so I can override the names that are sent to the correct Checkout Names. I can look myself, but any help would shorten my search.

Thanks in advance for any help. Rich

Thread Starter richrabago
(@richrabago)

1 year, 5 months ago

Hi @niklasinpsyde

I was checking to see if you have seen my above post about my Order Names issue and if you feel it is a real issue or is working as “designed”?

I am about to embark on a perilous journey to try and change the plugin code to send the Checkout names. I feel this might end in sadness and wanted to avoid the hours of searching the code and testing if I can’t find the right place to make the change. If you don’t think it is a real issue can you save me the searching time and please point me to the location in the code where the User names are inserted rather than the Checkout names.

Thank you in advance for any guideance.

Rich

Thread Starter richrabago
(@richrabago)

1 year, 5 months ago

Hi @niklasinpsyde

One more plea for anything. If I am so wrong and this is not a real issue please just say so. Anything at all. Even I have not had a chance to look or I don’t like you – something please.

Thanks

Rich

Plugin Support Syde Niklas
(@niklasinpsyde)

1 year, 5 months ago

Hi @richrabago

Apologies for getting back to you just now. Our support availability is a bit more limited due to holidays, but we’re working to get back to all requests and, unfortunately, have missed yours.

The issue you describe is a known problem with the Advanced Card Processing. The team has already spent a few hours investigating it a while back but hasn’t yet fully figured out what’s causing it.

For the most part, this should not impact buyers who create their WordPress user account during the checkout process. But as you reported, in scenarios with updated WordPress user data, it may cause some confusion within the PayPal dashboard.

The plugin provides filters to allow you to modify the order creation/patch data, but I’m not sure this will help in this scenario.
It surely is not the most desired workaround, but one way to prevent this behavior is by using the Standard Card Button instead of Advanced Card Processing.
I hope the team has the opportunity to investigate this again deeply after the next update is finalized.

Kind regards,
Niklas

Thread Starter richrabago
(@richrabago)

1 year, 5 months ago

Hi @niklasinpsyde

Thank you so much! Now I know it is not just something I messed up. I really appreciate the options you gave me. I am going to look at those and see if they work for my situation. Worse case I have to make some sort of hack and just keep making the hack with each update.

Thank you again and I will post back here to update on my situation. Can you also please post here if your team does figure out a long term solution.

Rich

Thread Starter richrabago
(@richrabago)

1 year, 5 months ago

Thank you @niklasinpsyde you saved me many hours!!!

I got it working and sending correct data to PayPal. I was able to enable the ?Standard Card Button. It turns out that for our backend website we did not need the Advanced Card Processing and the Standard Card Button works for us. I was able to turn off Advanced and turn on the Standard Credit Cards and then the correct data was transmitted to PayPal.

Thank you again, Rich

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Incorrect Customer Names being sent to PayPal for Order’ is closed to new replies.