Incorrect calculation

  • Resolved johnhedouglas

    (@johnhedouglas)


    1 month, 3 weeks ago

      1. I made a change to our shipping fee where I am using the Flexible Shipping plugin. Although I have made the changes the website when placing the order is still using the old charge which we had instead of the new charge. I have even gone so far as to deactivate the plugin cleared my cache, yet it still shows the flexible shipping fee as the old, calculated fee and not the new fee. eg Old Fee up to R350.00 charge R50.00 above 350.01 no fee. New Fee up to R500.00 charge R60.00 above 500.01 no fee. This is very unusual.?would it be something to do with cache?
      2. Here is the debug info:
      3. Method settings:
      4. Enabled: yes
      5. Method Title: Flexible Shipping
      6. Method Description: Spend R500 or more and get free delivery
      7. Tax status: None
      8. Costs includes tax: no
      9. Free Shipping: 500
      10. Free Shipping Label: Free
      11. ‘Left to free shipping’ notice: yes
      12. Rules Calculation: Sum
      13. Cart Calculation: Cart value
      14. Visibility (Show only for logged in users): yes
      15. Default: no
      16. Debug mode: yes
      17. Integration: none
      18. Contents value: 132 ZAR
      19. Contents weight: 31 kg
      20. Rule 1:
      21. Condition: Price; min: ; max: 500.00; input data: 132; matched: yes
      22. Matched items: Butter – Bandini Salted 500g (qty: 1), Cheese – Haloumi 300g (qty: 1)
      23. Matched items cost: 132 ZAR
      24. Matched items weight: 31 kg
      25. Rule costs:
      26. rule cost is: 60
      27. Calculated rule cost: 60 ZAR
      28. Rule 2:
      29. Condition: Price; min: 500.01; max: 10000.00; input data: 132; matched: no
      30. Used and displayed in the cart/checkout: yes
      31. Calculated shipping cost: 60 ZAR
      32. Free shipping: no
      33. Shipping method ID: flexible_shipping_single:1
      34. Shipping method title: Flexible Shipping
      35. Shipping cost added.

      The page I need help with: [log in to see the link]

    Viewing 4 replies - 1 through 4 (of 4 total)
    • Plugin Support WojtekPS

      (@wojtekpyrgies)

      Hi @johnhedouglas,
      The debug log shows that the shipping cost should be R60. Do I understand correctly that at the same time in checkout, the shipping cost is R50 instead of R60, which is the same as it was set in the old rule?

      Best regards,
      Wojtek

      Thread Starter johnhedouglas

      (@johnhedouglas)

      Yes, the old rule was that our shipping fee was R50.00 for orders under R350.00. However, i have increased the Shipping Fee to R60.00 and the value of the spend to R500.00. Therefore, regarding the debug log “The spend value should be an additional R368.00 to get Free Shipping.”

      From this screenshot the Top Blue notification is correct where just underneath it the second notification is incorrect.

      Regards,

      John

      Plugin Author grola

      (@grola)

      Hi @johnhedouglas,

      Check if you are changing the method settings in the zone where you place your order. After changing the method settings, modify something in the cart or the shipping address at checkout.

      Best regards
      Grzegorz

      Plugin Author grola

      (@grola)

      As we haven’t got any response for above one week, we will mark this thread as resolved.

    Viewing 4 replies - 1 through 4 (of 4 total)
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