Incorrect authentication data

Hello @dabeecher

Hope you are doing well.

Thank you so much for reaching out to us. Please note that changing servers could potentially impact your emails if they are hosted on the same server. Kindly let us know which email service provider you are using to configure with Post SMTP & also the screenshot of the error message you are facing.

Looking forward to your response & an opportunity to assist you further.

Thanks and regards,
Support Team – WP Experts

Thanks for getting back to me, the emails are hosted completely separately

Its an office365 SMTP one, see screenshot of current settings https://ibb.co/4MrGgj4

Hello @dabeecher

We recommend that you generate an app password and use that instead of the email password. You can review this?link?on how to generate app passwords.

Also, share the screenshot of your Connectivity test report. To access the Diagnostic Test and Connectivity Report, navigate to the Post SMTP dashboard and find it under the Troubleshooting section.

Do update us with the outcome.

Thanks and regards,
Support Team – WP Experts

Please see attached diagnostics report:

Mailer: postsmtp
HostName: stockportcounty.com
cURL Version: 7.76.1
OpenSSL Version: OpenSSL/3.0.7
OS: Linux dedi-133384.dedicloud.co.uk 5.14.0-427.35.1.el9_4.x86_64 #1 SMP PREEMPT_DYNAMIC Thu Sep 12 11:21:43 EDT 2024 x86_64
PHP: Linux 8.1.29 C.UTF-8
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
WordPress: 6.6.2 en_US UTF-8
WordPress Theme: Platform81 Theme
WordPress Plugins: Advanced Custom Fields: Font Awesome, Advanced Custom Fields PRO, Ajax Load More, Contact Form 7 Google Analytics Integration, Classic Editor, Cloudflare, AccelerateWP, Contact Form 7 - Dynamic Text Extension, Honeypot for Contact Form 7, Contact Form 7 Extension For Mailchimp, Contact Form 7, Contact Form CFDB7, Getwid, Inline Google Spreadsheet Viewer, Interact Quiz Embed, Post SMTP, Redis Object Cache, ReOrder Posts within Categories, Simple 301 Redirects, Simple Custom Post Order, New Installation, SVG Support, Category Order and Taxonomy Terms Order, Toolset Types, Termly - GDPR/CCPA Cookie Consent Banner, Yoast SEO, WP Carousel, WP Migrate
WordPress wp_mail Owner: /home/stockportcounty/public_html/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args
WordPress phpmailer_init Action(s): wpcf7_phpmailer_init, PostsmtpMailer->phpmailer_smtp_init
Postman: 2.9.8
Postman Sender Domain (Envelope|Message): stockportcounty.com | stockportcounty.com
Postman Prevent Message Sender Override (Email|Name): No | No
Postman Active Transport: Other SMTP (smtp:tls:login://smtp.office365.com:587)
Postman Active Transport Status (Ready|Connected): Yes | Yes
Postman Deliveries (Success|Fail): 35240 | 271

Screenshot of the connectivity test also https://ibb.co/zhXqJfQ

Hello?@dabeecher ,

We hope this message finds you well.

We are reaching out to follow up on our previous communication. Have you tried the authentication with the app-generated password?

Kindly share the feedback with us.

Thank you and best regards,

Support Team
WP Experts

Hello?@dabeecher ,

We hope you are doing well.

We are marking this thread as resolved due to inactivity. If you encounter any further issues, please feel free to open a new thread.

Have a great day!

Thanks and regards,
Support Team – WP Experts