Incorrect authentication data

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support M Haseeb

    (@haseeb0001)

    @johnm243 Hi,

    did you try to change SendGrid settings?

    Try to change the mailer type normally this type of issue is because of hosting or there is an issue in the mailer service, try to talk to hosting support or send grid support about this ?

    Thread Starter johnm243

    (@johnm243)

    Thanks @haseeb0001.

    No Sendgrid settings were changed. And Sendgrid support is not much help: when I had an issue configuring Sendgrid at the beginning, I heard back from Sendgrid support AFTER I received a helpful response from a tech site!

    When you say “Try to change the mailer type”, can you please explain?

    I can also ask hosting support, but will wait until I hear back from you.

    Thanks again,

    John

    Plugin Support M Haseeb

    (@haseeb0001)

    Hi @johnm243

    Check the screehshot here.

    You can try to change the mailer type and test it.

    Share the Diagnostic test report here.

    Share “Send a Test Email” logs here.

    Thanks

    Plugin Support M Haseeb

    (@haseeb0001)

    @johnm243

    We haven’t heard from you so we’re going to mark this thread as resolved. Feel free to open a new one if you need it.

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
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