Incorrect authentication data

  • Resolved jiangning

    (@jiangning)


    4 years, 4 months ago

    We keep getting this email:

    “You getting this message because an error detected while delivered your email.
    For the domain: https://www.rozel.com.my
    The log to paste when you open a support issue:
    Incorrect authentication data”

    No idea why, before that is “Could not open socket” after i resetup all setting in start the wizard, become “Incorrect authentication data” error

    Mailer: postsmtp
    HostName: rozel.com.my
    cURL Version: 7.72.0
    OpenSSL Version: OpenSSL/1.1.1g
    OS: Linux chamois.mschosting.com 3.10.0-962.3.2.lve1.5.36.el7.x86_64 #1 SMP Mon May 18 02:16:06 EDT 2020 x86_64
    PHP: Linux 7.2.33 en_US.UTF-8
    PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
    WordPress: 5.4.2 en_US UTF-8
    WordPress Theme: Salient
    WordPress Plugins: Contact Form 7, Yoast Duplicate Post, Jetpack by WordPress.com, Salient WPBakery Page Builder, Leverage Browser Caching, Ninja Forms, Ninja Tables, Post SMTP, Slider Revolution, Salient Core, Salient Shortcodes, Salient Widgets, W3 Total Cache, WooCommerce Admin, WooCommerce CyberSource Gateway, WooCommerce, Wordfence Security, Yoast SEO, WP Google Maps, Smush, ReCaptcha v2 for Contact Form 7
    WordPress wp_mail Owner: /home/rozelcom/public_html/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
    WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args
    WordPress wp_mail_from Filter(s): wordfence::fixWPMailFromAddress
    WordPress phpmailer_init Action(s): wpcf7_phpmailer_init, PostsmtpMailer->phpmailer_smtp_init
    Postman: 2.0.15
    Postman Sender Domain (Envelope|Message): rozel.com.my | rozel.com.my
    Postman Prevent Message Sender Override (Email|Name): No | No
    Postman Active Transport: SMTP (smtp:none:plain://webmail.rozel.com.my:587)
    Postman Active Transport Status (Ready|Connected): Yes | Yes
    Postman Deliveries (Success|Fail): 1073 | 732

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @jiangning,

    If you have not already solved this, let me try and help.

    Your SMTP server (webmail.rozel.com.my) resolves to a different IP than your main cPanel hosting. This is not a problem, but I wanted to check you are not trying to send from an email account you created on cPanel?

    If you’re not sure what that means, please try chamois.mschosting.com as your SMTP server and see if that resolves the problem.

    The other problem is your SMTP seems to be unauthenticated. Please go into ‘All Settings’ in PostSMTP and then under the heading ‘Transport Settings’, make sure that ‘Authentication’ is set to ‘Login’ and not ‘None’, as your SMTP server probably requires authentication.

    Look forward to hearing from you.

    Kind Regards,
    Tim

    Hi @jiangning,

    We haven’t heard from you in a while, so I’ll mark this thread as resolved. If you have any further questions please feel free to open a new thread, and link to this one.

    Kind Regards,
    Tim

Viewing 2 replies - 1 through 2 (of 2 total)
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