Inconsistent support, updates break customisations.

  • simon_beanstalk

    (@simon_beanstalk)


    9 years ago

    Built a site for a client using the Pro version, still within the 1 year of updates and ‘premium support’.

    Implemented several customisations from Modern Tribe’s own knowledgebase. The first time these broke after an update, I got in touch via the MT support forum. Support was swift and solved the problem. They updated the KB and all was sweet.

    The second time these customisations broke and I did the same thing I got told they’d fix the issue and get back to me. That was almost 2 months and one follow-up ago and nothing’s been fixed or changed.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Geoff Graham

    (@geoffgraham)

    Hey, Geoff from Modern Tribe here — while we’re always bummed to see a 1 star review, we sincerely appreciate the feedback. Concerns like these help us improve the most and your review here is no exception.

    I’m curious: would you be willing to share a link to the support thread you mentioned? I’d be happy to take a look at it and give you a proper update if there is one. We do ship maintenance releases for our plugins every two weeks, so I imagine that the issue has either shipped by now or is being slated for a future release.

    I am truly sorry for the inconsistent level of support you seem to have received and that we have failed to meet your expectations. I do hope we have an opportunity to do right by you and hopefully earn more stars from you in the process.

    Thanks and cheers!

    Thread Starter simon_beanstalk

    (@simon_beanstalk)

    Hey Geoff,

    Here’s the link to the support forum topic in question:

    https://theeventscalendar.com/support/forums/topic/renaming-views-issue/

    Thanks for looking into it.

    Thanks a ton, Simon!

    I have a developer looking at that tutorial right now and we plan on having an update out for it by the end of next week:

    https://theeventscalendar.com/knowledgebase/renaming-views/

    Thanks for keeping us honest so we can prioritize that and get it going.

Viewing 3 replies - 1 through 3 (of 3 total)
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