Inconsistent background video loading

  • Resolved nauti1us

    (@nauti1us)


    4 years, 2 months ago

    Hi there, hoping somebody can help tweak our site. The homepage has a 3MB background video that loops but is performing inconsistently.

    About 80-90% of the time when somebody visits the site, the video will never load, so they’re left with text and a blue background. If they reload the page manually, the video loads and if they go to another page and return to home, the video loads and is fine afterwards.

    Is this a case of moving the request to load the video further up in the code or something else (video file too large?)

    Thanks in advance!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hey @nauti1us,

    Thanks for reaching out!

    I can see that the video is being loaded from a CDN, could you please try disabling it and testing again? There might be something wrong with the CDN cache for your specific site.

    Please let me know if this helped.

    Thread Starter nauti1us

    (@nauti1us)

    @gdalex – that seems to have cleared up the issue and there doesn’t appear to be any -ve performance issues right now, so I’ll leave the CDN off.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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