Inconsistency on our Woocommerce site

  • Resolved Tayfun

    (@tayfunkazanci)


    3 years, 10 months ago

    Report number: VHQGIJRV

    Report date: 05/12/2021 23:50:35

    On our website, some days our orders are 8 10, some days it is not. After entering, clearing the cache and restarting the server on the whm panel, we start receiving orders.

    On the days when our orders are low, the number of customers coming to the basket is the same, from here we understand that they are faced with a cache problem.

    Among the plugins we use is the cargo calculation plugin on tablerateshipping.com and I use the language translation plugin from gtranslate.io We use iyzico as a payment method.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter Tayfun

    (@tayfunkazanci)

    Report number: RKWIJRZS

    Report date: 05/13/2021 14:40:22

    This is the new report. there are orders that cannot pay on the panel maybe you can see something different here

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    Could you please specify with more information how exactly is that “they are faced with a cache problem.”

    any more detailed information ? like any error message you/they see ? any strange behavior ? or something ?

    Best regards,

    Thread Starter Tayfun

    (@tayfunkazanci)

    Sometimes they say they don’t see the shipping options on the screen

    sometimes they convey that the payment process does not work correctly on the page that the payment method directs.

    Do you see any problems in this report?

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    No , didn’t see any immediate error on that report

    but one thing you may want to try , go to Cache -> ESI , enable ESI , save and purge all

    see if it helps

    Best regards,

    Thread Starter Tayfun

    (@tayfunkazanci)

    Is there a special setting I need to add to ESI

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    I don’t know that without you provide more further , detailed information , but just keep it enable for the time being , see how it goes first

    Best regards,

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    I’m going to mark this topic “Resolved”, due to lack of activity.

    If you still need help, please feel free to re-open it.

    When re-open it, please also change the topic status to “not solved”

    Best regards,

Viewing 7 replies - 1 through 7 (of 7 total)
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