Incomplete transactions on Stripe

  • Resolved rdwebstuff24

    (@rdwebstuff24)


    1 year ago

    Is there away we can stop a ‘entry’ making it to stripe if payment is not made. Each time someone adds a ticket to checkout page, an entry goes to stripe saying incomplete transaction. This is crazy. I have been onto stripe and they say it is normal behaviour. Not sure how it is normal behaviour because there is no transaction. All the person has done is ‘add a ticket to ‘cart’. No transaction takes place.
    Is there any fix for this?
    Ideally, only successful or failed transactions where a person has actually put their card details in and tried to make a transaction should have entries in stripe.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support tristan083

    (@tristan083)

    Hi @rdwebstuff24,

    For me to understand and learn more about your setup, could you provide the version of the following?

    1. PHP
    2. WordPress
    3. The Events Calendar (if using)
    4. Event Tickets
    5. WooCommerce (if using)
    6. Theme and Version
    Thread Starter rdwebstuff24

    (@rdwebstuff24)

    1. PHP 7.4.33
    2. WordPress 6.4.3
    3. The Events Calendar (if using) Version 6.3.5
    4. Event Tickets Version 5.8.3
    5. WooCommerce (if using) None
    6. Theme and Version Divi theme version 4.24.2
    Plugin Author Gustavo Bordoni

    (@bordoni)

    Hi @rdwebstuff24,

    I totally understand your concern with the extra data being logged into the system.

    If you dont mind, I would love to explain why that behavior is needed so that you can have a bit more context on why is is required.

    Commerce and payment solutions in general are concerned with a couple of things, three of the most important ones are:

    • Accepting payments (most important in most peoples eyes)
    • Ensuring payment methods are not fraudulent
    • Retaining information about the behavior of customers so that decisions can be made about what is not working.

    For the first one we wouldn’t need to retain that information, but the other two pieces require us to retain that information about orders that failed.

    Stripe uses that information for security purposes to ensure that they are keeping fraudulent purchase to a minimum.

    In the Tickets Commerce side our goal is to empower users and other developers to leverage that information to create workflows that for example understand if customers are dropping carts too often there might be a problem that prevents them from completing orders or some other usability issue that makes them less likely to finish the purchase.

    Tickets Commerce should mark those orders as voided or incomplete once the user actually finishes a purchase. But we retain the data so that you might use the data for improving your store.

    Now if you don’t care about the data, we are working on features to enable that data to be logged in a file and discarded later, but that is not something we have a delivery date at all.

    Best Regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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