Incomplete payment on Stripe

  • Resolved branco0001

    (@branco0001)


    1 year, 1 month ago

    I’m creating a members area and made a payment in production mode. The plugin recognizes payment and allows access. Stripe records the event as incomplete. I identified two errors:

    1. I purchased the plan with the lowest price, but it registered as the highest value
    2. and in “payment_intent.succeeded” only the most expensive plan is present – which should generate the error I described above.

    I contacted Stripe support, but they said this error is on the plugin side.

    I want to promote this members area and I need to adjust this. It could be a plugin error or mine, and I don’t know how to fix it.

    I’m waiting.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support madalinaruzsa

    (@madalinaruzsa)

    Hi @branco0001,

    Stripe Connect is implemented in such a way that if you refresh the PMS Registration page (or just go to that page), a new payment will be registered in Stripe as “Incomplete” (with a default value of 100, or with the value of your subscription plans), if the user completes the payment, it will be set to “Succeded”, but if they change their mind and leave the Registration page without completing the necessary steps to purchase a subscription plan with Stripe then the payment will still appear in your Stripe Account as “Incomplete”.

    Those are only Payment Intents, they aren’t actually payments. In Stripe, you can also add a simple filter on that list to only see Completed/Failed ones.

    The integration follows the Stripe guidelines for their new payment element, in order to render it, we need to have a Payment Intent ID. So as you noticed, each session creates a new payment intent.

    Thread Starter branco0001

    (@branco0001)

    I understood the answer, but I disagree with the application. There are no failed or unsuccessful events on my Stripe dashboard. Below is a link with a screenshot.

    I made the payment, I will wait for the trial period to end, if it still doesn’t appear on the Stripe dashboard or on the card statement, contact me again.

    PS.:

    As I mentioned before, I contacted the Stripe team and they told me that there is a flaw on the plugin side – I can’t say if it’s a flaw with the plugin or the configuration I made.



    https://drive.google.com/file/d/1UTr7LnfchTazEvNEgEcj0RYLu54n2nmy/view?usp=sharing

    Plugin Support madalinaruzsa

    (@madalinaruzsa)

    Hi @branco0001,

    Do you have a completed payment on PMS-> Payments page that does not appear in Stripe? If you have the PMS plugin in live mode (PMS-> Settings-> Payments) make sure that you check the payments in Stripe also in live mode. And if you have the payments in test mode in the PMS plugin, make sure that you also check the payments in Stripe in test mode.

    The incomplete payments are normal and the payment process is following the Stripe guidelines strictly. Until Stripe provides an alternative solution or removes the requirement to create a Payment Intent in order to display the Credit Card fields, this will work in the same way.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Incomplete payment on Stripe’ is closed to new replies.