Incomplete order creation

I’m currently using WP Simple Shopping Cart v 5.0.6, Accept Stripe Payments v 2.0.87, and WordPress 6.6.1.

Today, an email was received stating that a customer ordered an item. After checking the site’s Stripe account, it seems that the money for the order was successfully accepted.

However, under CART ORDERS > CART ORDERS, the order does not appear.

Digging a bit deeper, STRIPE PAYMENTS > ORDERS shows the following:

• INCOMPLETE: ORDER CREATE
• PAID: PAYMENT COMPLETED

I’m inclined to ship the item because the money was received and the customer’s billing address can be found on the email as well as on the Stripe transaction.

But I’m still puzzled why the order doesn’t show up under CART ORDERS > CART ORDERS. Is there an error in my settings that would cause this to happen?