Incomplete list of active products being submitted to Merchant Center

Hi Cargoodrich,

Thanks for contacting us again. Do you still recall how to access your debug.log? In it you will find something like this:

            [history_products] => Array
                (
                    [23 Nov 2018 10:05] => 11
                    [23 Nov 2018 11:43] => 11
                    [23 Nov 2018 11:49] => 11
                )

Which basically indicates how many products there were in the product feed after it has been updated. When the number is consistent and does not fluctuate like you are seeing in Google’s Merchant Center than we are having a timing issue on our hands were Google is retrieving your product feed at the exact same time as it being generated.

Could you check?

Thanks
Eva

No can you please remind me how to access the debug log?

I’ve found the debug.log and the history_products info. The numbers reported are wildly varied, so there does seem to be an issue with the generating of the feed.

[history_products] => Array
                (
                    [07 Nov 2018 14:26] => 5019
                    [07 Nov 2018 14:45] => 4994
                    [08 Nov 2018 08:04] => 9353
                    [09 Nov 2018 08:09] => 2373
                    [10 Nov 2018 08:05] => 6020
                    [11 Nov 2018 08:07] => 6678
                    [12 Nov 2018 08:03] => 8002
                    [13 Nov 2018 08:07] => 1049
                    [14 Nov 2018 08:04] => 9990
                    [14 Nov 2018 08:05] => 9990
                    [15 Nov 2018 08:03] => 7392
                    [15 Nov 2018 08:04] => 7392
                    [16 Nov 2018 08:07] => 6020
                    [17 Nov 2018 08:04] => 2373
                    [18 Nov 2018 08:04] => 8006
                    [19 Nov 2018 08:05] => 5383
                    [20 Nov 2018 08:04] => 9324
                    [21 Nov 2018 08:05] => 1049
                    [21 Nov 2018 08:06] => 1049
                    [22 Nov 2018 08:04] => 8664
                    [23 Nov 2018 08:05] => 6705
                    [23 Nov 2018 08:06] => 6705
                    [24 Nov 2018 07:49] => 11235
                    [24 Nov 2018 07:59] => 4359
                    [25 Nov 2018 08:03] => 3008
                    [26 Nov 2018 08:03] => 2387
                    [26 Nov 2018 12:44] => 5006
                    [26 Nov 2018 13:13] => 5006
                    [26 Nov 2018 13:35] => 4096
                    [26 Nov 2018 13:42] => 5693
                    [26 Nov 2018 13:51] => 3708
                    [26 Nov 2018 15:31] => 5006
                    [26 Nov 2018 15:48] => 4349
                    [26 Nov 2018 16:01] => 3439
                )

Hi cargoodrich,

That indeed doesn’t look pretty, however it can be caused by multiple reasons:

1. Fluctuation caused by filters and/or rules. Have you created filters and rules that filter out products?
2. Enabling and disabling of product variations. Have you done so?
3. It takes the plugin too long to finalise a product feed. It is still processing a product feed when the next planned interval is kicking in again. This usually happend when plugin-users have disabled their default WP-cron and run cronjobs from their server. Is this what you are doing?

All the best,
Eva

Hi Eva,

Thanks for your response.

The products are rarely updated/added to, so these numbers should on the whole be very much the same. In response to your queries:

1. No we don’t have any filters or rules to exclude products
2. We have the feed set to ‘Include product variations’
3. WP Cron is enabled (see System Check screenshot)

Happy to give you temp admin access if you’d like to see our setup first-hand. Please confirm how an email or way in which I can securely share with you the necessary details.

Hi Eva,

Unfortunately the numbers of active products is still wildly fluctuating, even since we updated to 3.9.2 on Friday 30th.

[30 Nov 2018 08:08] => 8020
[30 Nov 2018 14:57] => 3678
[30 Nov 2018 16:16] => 8714
[01 Dec 2018 08:08] => 11646
[02 Dec 2018 08:09] => 7655

We also have a 2nd feed setup that filters to a much smaller selection of products, and this also wildly fluctuates:

[30 Nov 2018 08:07] => 1782
[30 Nov 2018 08:08] => 1782
[01 Dec 2018 08:06] => 1930
[02 Dec 2018 07:11] => 1414
[02 Dec 2018 08:04] => 1763

Can you please look into this further. This is becoming a very time consuming and problematic issue for us.

Happy to send the full debug.log and/or provide you with temp admin access to our CMS if this helps.

Hi Cargoodrich,

Could you reach out to [email protected] with regards to this issue?

Best,
Eva

Ok I’ve emailed.