Incomplete finance orders getting sent to GA

  • Resolved the_lar

    (@the_lar)


    5 years, 2 months ago

    Hi,

    I’ve reached out on github and your envato contact page for the paid version, so you may well already know about this issue

    My issue is that my Deko finance plugin is sending customers to the order-received page BEFORE they are redirected to Deko/Klarna to complete their finance application. This results in big discrepancies because the sale is being registered in GA when most of them fail finance.

    I’d like to know if there is any kind of filter or action that can be used to detect the payment gateway that was used and NOT send the order to GA if it was deko? I could then handle that separately when Deko notifies woocommerce that the customers finance application was successful.

    Thanks in advance for any help you could provide on this issue.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support fevered – a11n

    (@fevered)

    Hey there!

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Plugin Support fevered – a11n

    (@fevered)

    Hey there, since I haven’t heard back from you I’ll mark this thread as resolved. If you have any further questions, I recommend creating a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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