• Resolved tylerdf

    (@tylerdf)


    Hi
    Transaction & Revenue Data is not coming in. we are currently using WooCommerce Google Analytics Integration (Not Pro), do we have to upgrade to Pro to get transaction data?

    Or is there something else that’s causing this?

    Can someone advise?

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://comvita.com.my
    Site address (URL): https://comvita.com.my
    WC Version: 6.3.1
    REST API Version: ? 6.3.1
    WC Blocks Version: ? 6.9.0
    Action Scheduler Version: ? 3.4.0
    WC Admin Version: ? 3.2.1
    Log Directory Writable: ?
    WP Version: 5.9.2
    WP Multisite: –
    WP Memory Limit: 3 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.28
    PHP Post Max Size: 1 GB
    PHP Time Limit: 5000
    PHP Max Input Vars: 9000
    cURL Version: 7.81.0
    OpenSSL/1.1.1m
    
    SUHOSIN Installed: –
    MySQL Version: 8.0.28
    Max Upload Size: 1 GB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 6.3.1
    WC Database Prefix: ez_
    Total Database Size: 175.33MB
    Database Data Size: 125.03MB
    Database Index Size: 50.30MB
    ez_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
    ez_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    ez_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    ez_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    ez_woocommerce_order_items: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
    ez_woocommerce_order_itemmeta: Data: 2.02MB + Index: 2.09MB + Engine InnoDB
    ez_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    ez_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    ez_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    ez_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    ez_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    ez_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    ez_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    ez_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    ez_actionscheduler_actions: Data: 10.02MB + Index: 15.02MB + Engine InnoDB
    ez_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    ez_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    ez_actionscheduler_logs: Data: 7.02MB + Index: 6.03MB + Engine InnoDB
    ez_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    ez_comments: Data: 2.02MB + Index: 0.22MB + Engine InnoDB
    ez_e_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
    ez_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    ez_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    ez_gla_budget_recommendations: Data: 0.11MB + Index: 0.12MB + Engine MyISAM
    ez_gla_merchant_issues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_gla_shipping_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_gla_shipping_times: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_grab_state_code: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_jet_smart_filters_indexer: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    ez_mailpoet_custom_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_mailpoet_dynamic_segment_filters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_mailpoet_feature_flags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_mailpoet_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_mailpoet_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_mailpoet_mapping_to_external_entities: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_mailpoet_newsletter_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_mailpoet_newsletter_option: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_mailpoet_newsletter_option_fields: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    ez_mailpoet_newsletter_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_mailpoet_newsletter_segment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_mailpoet_newsletter_templates: Data: 1.04MB + Index: 0.00MB + Engine MyISAM
    ez_mailpoet_newsletters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_mailpoet_scheduled_task_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    ez_mailpoet_segments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    ez_mailpoet_sending_queues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_mailpoet_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_mailpoet_statistics_bounces: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_mailpoet_statistics_clicks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_mailpoet_statistics_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_mailpoet_statistics_newsletters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_mailpoet_statistics_opens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_mailpoet_statistics_unsubscribes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    ez_mailpoet_statistics_woocommerce_purchases: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_mailpoet_stats_notifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_mailpoet_subscriber_custom_field: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_mailpoet_subscriber_ips: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_mailpoet_subscriber_segment: Data: 0.08MB + Index: 0.09MB + Engine MyISAM
    ez_mailpoet_subscribers: Data: 0.23MB + Index: 0.27MB + Engine MyISAM
    ez_mailpoet_user_agents: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_mailpoet_user_flags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_options: Data: 6.05MB + Index: 2.05MB + Engine InnoDB
    ez_pmxi_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_pmxi_hash: Data: 0.27MB + Index: 0.23MB + Engine MyISAM
    ez_pmxi_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_pmxi_images: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    ez_pmxi_imports: Data: 0.49MB + Index: 0.00MB + Engine MyISAM
    ez_pmxi_posts: Data: 1.46MB + Index: 0.31MB + Engine MyISAM
    ez_pmxi_templates: Data: 0.11MB + Index: 0.00MB + Engine MyISAM
    ez_postmeta: Data: 55.34MB + Index: 14.78MB + Engine InnoDB
    ez_posts: Data: 20.06MB + Index: 0.50MB + Engine InnoDB
    ez_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    ez_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    ez_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    ez_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    ez_usermeta: Data: 6.50MB + Index: 5.72MB + Engine InnoDB
    ez_users: Data: 0.20MB + Index: 0.17MB + Engine InnoDB
    ez_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    ez_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    ez_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    ez_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    ez_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    ez_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    ez_wc_order_product_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
    ez_wc_order_stats: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
    ez_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    ez_wc_product_attributes_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    ez_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    ez_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    ez_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    ez_wfblockediplog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_wfconfig: Data: 0.41MB + Index: 0.01MB + Engine MyISAM
    ez_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_wffilemods: Data: 5.67MB + Index: 0.74MB + Engine MyISAM
    ez_wfhits: Data: 0.14MB + Index: 0.03MB + Engine MyISAM
    ez_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_wfissues: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    ez_wfknownfilelist: Data: 3.25MB + Index: 0.32MB + Engine MyISAM
    ez_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_wflogins: Data: 0.12MB + Index: 0.03MB + Engine MyISAM
    ez_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    ez_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    ez_wfnotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_wfpklist_template_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_wfstatus: Data: 0.08MB + Index: 0.03MB + Engine MyISAM
    ez_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_woo_shippment_provider: Data: 0.05MB + Index: 0.01MB + Engine MyISAM
    ez_wpr_rucss_resources: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_wpr_rucss_used_css: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    ez_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    ez_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    ez_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    ez_yoast_indexable: Data: 0.19MB + Index: 0.10MB + Engine MyISAM
    ez_yoast_indexable_hierarchy: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    ez_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    ez_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    ez_yoast_seo_links: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    astra-advanced-hook: 2
    atome_quote: 33
    attachment: 441
    elementor_font: 3
    elementor_library: 27
    jet-smart-filters: 1
    jet-woo-builder: 1
    mailpoet_page: 1
    nav_menu_item: 22
    page: 30
    post: 100
    product: 41
    revision: 500
    shop_coupon: 1426
    shop_order: 193
    shop_order_refund: 19
    wp_global_styles: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (31) ###
    
    ManageWP - Worker: by GoDaddy – 4.9.13
    Atome Payment Gateway: by Atome – 2.5.11
    Astra Pro: by Brainstorm Force – 3.6.6
    Custom Fonts: by Brainstorm Force – 1.3.4
    Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.4
    Google Tag Manager for WordPress: by Thomas Geiger – 1.14.2
    Elementor Pro: by Elementor.com – 3.6.4
    Elementor: by Elementor.com – 3.6.0
    Facebook for WooCommerce: by Facebook – 2.6.12
    Facebook Chat Plugin - Live Chat Plugin for WordPress: by Meta – 2.3
    Flexible Shipping: by WP Desk – 4.11.3
    Google Listings and Ads: by WooCommerce – 1.11.1
    Site Kit by Google: by Google – 1.70.0
    JetElements For Elementor: by Crocoblock – 2.6.2
    JetSmartFilters: by Crocoblock – 2.3.10
    JetWooBuilder For Elementor: by Crocoblock – 1.12.1
    Jetpack: by Automattic – 10.7
    Klaviyo: by Klaviyo
    Inc. – 3.0.1
    
    MailPoet 3 (New): by MailPoet – 3.85.0
    WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels: by WebToffee – 2.9.0
    Privy Website Widget: by Privy Inc. – 2.0.11
    Advanced Shipment Tracking for WooCommerce: by zorem – 3.3.2
    WooCommerce Custom Add To Cart Button: by Barn2 Plugins – 1.1.2
    WooCommerce GrabPay Gateway: by GrabPay – 2.0.3
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.8
    WooCommerce Sequential Order Numbers: by SkyVerge – 1.9.6
    WooCommerce: by Automattic – 6.3.1
    WooCommerce Razer Merchant Services Seamless: by Razer Merchant Services Tech Team – 5.7.1
    Wordfence Security: by Wordfence – 7.5.9
    Yoast SEO: by Team Yoast – 18.4.1
    WP Hardening: by Astra Security – 1.2.2
    
    ### Inactive Plugins (8) ###
    
    Maintenance: by WebFactory Ltd – 4.05
    WooCommerce Conversion Tracking: by weDevs – 2.0.9
    WordPress Importer: by wordpressdotorg – 0.7
    WP All Import - User Import Add-On Pro: by Soflyy – 1.1.6
    WP All Import - WooCommerce Import Add-On Pro: by Soflyy – 3.3.0
    WP All Import Pro: by Soflyy – 4.7.2
    WP Rocket: by WP Media – 3.10.7
    WP Upload Restriction: by Sajjad Hossain – 2.2.8
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (2) ###
    
    Elementor Safe Mode: by Elementor.com – 1.0.0
    ManageWP - Worker Loader: by GoDaddy – 1.0.0
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: MYR (RM)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #7 - /shop/
    Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
    Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
    My account: #10 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Astra Child
    Version: 1.0.0
    Author URL: https://wpastra.com/about/
    Child Theme: ?
    Parent Theme Name: Astra
    Parent Theme Version: 3.7.5 – 3.7.9 is available
    Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 30,868
    Oldest: 2022-02-21 15:55:33 +0800
    Newest: 2022-03-23 17:44:40 +0800
    
    Failed: 3
    Oldest: –
    Newest: –
    
    Pending: 2
    Oldest: 2022-03-23 22:50:56 +0800
    Newest: 2022-03-24 16:46:56 +0800
    
    ### Status report information ###
    
    Generated at: 2022-03-23 17:46:07 +08:00
    
Viewing 1 replies (of 1 total)
  • Plugin Support Raif D. a11n

    (@rdeari)

    Hi @tylerdf !

    Can you please clarify which transaction data is not being captured?

    The free version will capture transactions as long as the payment gateway completes the checkout on the site and takes the customers to the thank you page.

    I can see you are using WooCommerce GrabPay Gateway: by GrabPay – 2.0.3. Does it complete the checkout on the site?

    Here is a link with a comparison of features between the free and pro versions: https://woocommerce.com/document/woocommerce-google-analytics-pro-vs-free/

    Thank you!

Viewing 1 replies (of 1 total)
  • The topic ‘Incomplete Ecommerce Data’ is closed to new replies.