Incompatibility with Gravity View plugin

  • Resolved viperboys

    (@viperboys)


    2 years, 8 months ago

    Hi, I am working with Gravity Form. In addition to that I use Gravity View to create the reports. The problem is that if I add a new field to the form, and then add that field to the report, it is not reflected. After doing a conflict test I realize that if the siteground plugin is disabled, everything works normally again. Reviewing all the options of this plugin I realize the following: If I have disabled this option “It stores frequently executed queries to your databases and reuses them for better performance.” Gravity View works fine. That means that the plugin is intercepting the requests and serving its own cached responses instead of the actual server response. I’m afraid that happens before GravityView is loaded.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Georgi Ganchev

    (@georgiganchev)

    Hello @viperboys ,

    The memcached service speeds up database calls, API calls, and page rendering by storing data and objects in the server’s RAM to reduce the number of times a database is queried.

    What I noticed is that your database has two very large tables with hundreds of thousands of rows. While the memcached service is there to speed up the database, it is required that the database is regularly optimized to reduce transient data. The whole database has over 1200 tables which is a lot even for a WordPress Multisite network.

    I would suggest you check if reduction of the rows is possible for tables wpkq_gravityflow_activity_log and wpkq_gf_entry_notes. You may also try flushing the memcached cache from your Site tools once the change of the Gravity view is completed.

    If the above doesn’t help we will need the exact steps that we need to take on our end in order to replicate the issue when the memcached service is active. Please be advised that since your WordPress dashboard is custom we may need the steps to be described with screenshots. For that reason, it would be best to open a new HelpDesk request through your SiteGround Client area.

    We can then review the issue in detail and if we can replicate it we can file it for a bug review by our developers.

    Best regards,
    Georgi

    Plugin Support Simeon Boev

    (@k3llanved)

    Hello @viperboys,

    We haven’t heard back from you regarding the topic in question in the past several days. I will now mark the case as resolved, however, if you need further assistance feel free to contact us again.

    Best Regards,
    Simeon Boev

Viewing 2 replies - 1 through 2 (of 2 total)
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