Inclusive of tax “bug?” Adding a state, City or Zip ignores Tax Inclusive

Hi @naddy30,

When you set prices inclusive of tax, WooCommerce will calculate tax based on the customer’s location and deduct it from the total price. This is the standard functionality.

However, if you see that base prices change even without specific state, zip, or city information, it might be due to your default customer location setting. If it’s set to “Shop base address,” then taxes will be calculated based on your shop’s address, not the customer’s location.

Please check this setting in WooCommerce > Settings > General > Default customer location. Also, make sure you choose “Shipping” in the tax rates settings. This ensures that the tax calculation is based on the customer’s shipping address.

Further information on configuring tax can be found here: https://woo.com/document/setting-up-taxes-in-woocommerce/

I hope this provides some clarity on the matter. If you have any other questions or need further assistance, please don’t hesitate to ask.

Dear Shameem,

I appreciate your response. I’m currently facing an issue with the pricing display on our store. The base prices seem to vary based on the address entered at checkout, which is not the expected behavior.

Typically, when all prices are set to be inclusive of sales tax, the base price should remain constant. For instance, if a product’s base price is set at $50, this price should remain the same in the cart, with the sales tax 5% included in this amount. So, even if the sales tax is $2.50, the total should still be $50, with an itemized breakdown showing the included tax.

However, I’ve noticed that when an address is entered at checkout, the base price changes. Using the same example, the product’s base price displays as $52.50 instead of the original $50. This happens despite the setting “I will enter prices inclusive of tax” being selected.

This issue seems to persist even on a fresh install of WordPress with the storefront theme. Interestingly, the problem only occurs when a State, City, or Zip is set. If these are not set, the pricing works as expected.

I hope this explanation clarifies the issue I’m facing. Looking forward to your assistance in resolving this. Thank you.

• This reply was modified 10 months, 2 weeks ago by naddy30.
• This reply was modified 10 months, 2 weeks ago by naddy30.
• This reply was modified 10 months, 2 weeks ago by naddy30.
• This reply was modified 10 months, 2 weeks ago by naddy30.

Hello @naddy30,

Thank you for providing a detailed explanation of the issue you’re facing.

This behavior could be due to a conflict with your tax settings. Please ensure that your tax settings are correctly configured. Go to WooCommerce > Settings > Tax > Standard rates and make sure the tax rate for your shop base address is set correctly.

If your tax rate is set correctly and the issue persists, it might be due to a conflict with another plugin. To rule this out, try disabling all other plugins and switch to a default WordPress theme like Storefront. If the issue disappears, re-enable each plugin individually to identify the conflicting plugin. More info: https://woo.com/document/how-to-test-for-conflicts/

Additionally, make sure to upgrade WooCommerce to the latest version.

If none of these steps resolves the issue, it could be a bug. Please open a ticket from Woo.com > My profile > Support to investigate this issue further.

Make sure to include a link to this thread, so we know what has been done already.

Looking forward to hearing from you!