inaccessible variants

  • Imagine you have 3 variants:
    Size: M, Color: Blue
    Size: M, Color: Green
    Size: S, Color: Green

    User clicks ā€œSā€ ā€“ he now sees ā€œSā€ rounded and ā€œBlueā€ crossed.

    Problem: There is no way to change selection to ā€œBlueā€ any more. It becomes unavailable until user deselects “S”. (And yes ā€“ I know what to do, but user is not clever enoughā€¦)

    I want to achieve this: User clicks on crossed ā€œBlueā€ and this forces ā€œBlueā€ selection. Another conflicting attributes are reset and become available for user to select. (So user now sees ā€œMā€ and ā€œSā€ both unselected.)

    Any way to get this? Any ideas?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Tarek Aziz

    (@tarekht)

    Hi @michabbs,

    Thank you very much for getting in touch with us.

    I have thoroughly reviewed your message and I am sorry to hear about the difficulty you have encountered with our plugin.

    Respectfully, the description you provided above is a bit limited for us to understand what exactly the issue is and why it is happening on your end.

    It would have been great if you had shared the page URL. Anyway, could you please open a ticket in our dedicated support center?

    https://hasthemes.com/contact-us/

    This way, we can determine the root cause of the issue and provide you with a precise solution.

    Kind regards,
    Tarek Aziz

    Thread Starter michabbs

    (@michabbs)

    Well, actually this is very simple: I want the crossed buttons to be clickable.

    When user clicks on any crossed button – this should be equivalent to “first click reset, then click the button”.

    Plugin Contributor Tarek Aziz

    (@tarekht)

    Thanks for your valuable response, @michabbs.

    Could you please try deactivating the “Swatchly” plugin and check if the crossed buttons become clickable using WooCommerce’s default behavior?

    If you notice that they are clickable, then I can assure you that it is also possible to make them clickable even with our “Swatchly” plugin activated on your website.

    Please let me know how it goes and we’d greatly appreciate it if you could reach out to our support team by creating a ticket on our support website.

    https://hasthemes.com/contact-us/

    Otherwise, it will be a bit difficult to address what exactly is causing the issue on your end. Your valuable insights will greatly help us resolve such an issue.

    Best regards,
    Tarek Aziz

Viewing 3 replies - 1 through 3 (of 3 total)
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