Inability to send emails for re-subscription

  • Resolved Vox Terman

    (@vox-terman)


    1 month, 1 week ago

    Hi!

    Thank you so much for the excellent and user-friendly product!

    We signed up for a free subscription plan (we have 100 subscribers) and the service sent us an email saying that we should send letters to subscribers with an offer to re-subscribe.

    The instructions suggest sending an email via an SMTP server. But we don’t have that on the server, we use Google SMTP. How can we send out emails in this case?

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  • Thread Starter Vox Terman

    (@vox-terman)

    1. Accessing the Send With Tab: In your WordPress dashboard, navigate to MailPoet’s settings and locate the ‘Send With…’ tab to begin configuring your sending method.
    2. Choosing SMTP / Third-Party Sender Option: Within this tab, there’s an option to specify an SMTP server. Here’s where you can enter details from your Google Workspace account or choose another third-party provider if you decide to.
    3. Configuration Details: You’ll need specific details such as your SMTP host address, port, encryption method, and authentication credentials. For Google Workspace, the typical SMTP settings are as follows (do verify as these can change):
      • SMTP Host: smtp.gmail.com
      • Encryption: Use SSL or TLS depending on what your email client supports.
      • Port: Usually 465 for SSL or 587 for TLS.
      • Authentication: On, using your Google Workspace email address and password. If using 2-Step Verification, you’ll need to generate an App Password.
    4. Send a Test Email: After entering your SMTP details, MailPoet recommends using the ‘Send a test email’ button to ensure everything is configured correctly before sending out any newsletters.
    5. Sending Limits: Be aware of the sending limits that may apply with Google Workspace accounts to avoid any interruption in service.

    However, turning on 2-step verification in Google Workspace and replacing my usual password with an App password within the MailPoet settings seemed to work, so thank you!

Viewing 1 replies (of 1 total)
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