Inability to Comment

Hi @choclette

I am on vacation right now. So just a quick reply. Is there any chance you are using a caching plugin? After 24 Hours the Cache is generated again, that could be the reason why it works again. Maybe you just need to purge the cache?

I will Check more deeply in the Next days!

All the best
Torsten

If this does not work out. Can you please try to enable ?Comment form used outside of posts“?

This changes the filter usage back to output buffering from 2.9. This way you can stay up to date and hopefully fix the problem.

All the best
Torsten

Hi @choclette,

could you check if the Antispam Bee option ?Check complete site markup for comment forms? is active? You find the options under ?Settings? ? ?Antispam Bee?.

Thanks,
Florian

Hi Florian and Torsten

Sorry for not getting back to you before now. As I’m on version 2.9.4 everything’s working fine so I forgot about it. But I obviously can’t stay on an outdated plugin for ever.

Florian – This doesn’t appear as an option. Is this something you introduced in the 2.10.0 update?

Torsten, I’m loathe to go back 2.10.0 unless I know it’s going to work. If it was a caching problem, why does that not affect 2.9.4? And if I update should I try Florian’s suggestion first or yours?

Regards
Choclette

Hi Choclette,

oh, yes, sorry, that is a new option in 2.10.0 and in some way replaces the option mentioned by Torsten. But, if everything works while updating Antispam Bee to 2.10.0, that option should be active by default for existing Antispam Bee installations (and then uses the same mechanism like in 2.9.4).

Could you create a copy of your website and update Antispam Bee there so that we can see the error in action?

Best,
Florian

Hi Florian

I can’t take a copy of my website, but I’m willing to give the update another go. So if I update to 2.10.0 – again, I then need to “check complete site markup for comment forms” in settings? Is that correct?

Regards

Choclette

Hi Choclette,

yes, but that option should be active by default after an update. If that migration does not work and the option is disabled, that could be the reason for the issue. But that is only a guess.

Best,
Florian

Hi @choclette,

any news on that matter? Has it worked this time or didn’t you tried again yet?

All the best,
Torsten

Hi Torsten

I haven’t tried again, because there doesn’t seem to be an obvious answer. And it’s not easy to test as I need to know someone has tried and failed to comment. But I might try again today and see if that box is checked. It’s just a big hassle and extra load on my network resources as I’ll have to backup first etc. I’ll let you know.

I’ve just updated the plugin again, but as I suspected, the same error message is coming up when I try to comment. Nothing has changed, so I’m not sure why that would have changed either.

I checked to make sure the “Check complete site markup for comment forms” was active and it is.

Following on from my last comment. I’ve just purged caches everywhere and the comment I just attempted worked. So I’ll stick with this version for a while and see what happens.

I’m just concerned that I will miss comments from readers who won’t come back and try again or even tell me there is a problem.

Hi @choclette

I’m just concerned that I will miss comments from readers who won’t come back and try again or even tell me there is a problem.

I’ve commented on “Teriyaki Rice Bowl Recipe with Tofu & Brussels Sprouts” and the comment is awaiting moderation. No error message.

I think this is just a caching issue. Purging the cache seems to have fixed it. If it breaks again please report again we will have a closer look!

All the best
Torsten

Thanks Torsten and thanks for your comment too. I got it and as far as I’m aware haven’t had any comment issues since purging.

I will let you know if it all goes pear shaped again.