In Safari and Chrome: Overlay only on first click (no popup)

@lisath – Very Strange, seems that your popup is set to position fixed ( option you can disable ), but being positioned as if it wasn’t

Position fixed top 100px means 100px from top of screen.

Position absolute top 100px means 100px from top of document, so scroll down and the popup will stay at the top.

Try disabling fixed position see if that helps. It shouldn’t be happening like that though.

Daniel,

Unchecking the fixed positioning box worked perfectly. The popup now works in Chrome and Safari. Thank you very much!

By the way, how would I activate scrolling within a popup?

thanks again,
Lisa

@lisath – You would need to use the custom size option, set a height and then check the box for scrollable content. Otherwise you can do it with a div around your content and some CSS.

.mydiv {
  height: 300px;
  overflow-y: scroll;
}

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@danieliser

Hi Daniel,

I am having the same problem on my site https://www.londonmusicfactory.co.uk

I’m only seeing the overlay, the popup is missing.

It’s set to auto popup. I’ve tried your suggestion above – disabling the fixed position option but it didn’t change anything.

Also, I have it set to disappear after click on overlay or press ESC – neither of which is working.

Any suggestions?

@homesickj – Yours is quite easy. You have RevSlider installed but you have an older version that had some JS bugs. Any JS bug can and likely will cause Popups to not work since they rely on JS and an error will cause all further JS to stop running.

Updating to the latest version v4.6.5 should resolve the issue.

Daniel,

Thanks very much for your response. I updated the slider and it does work now.
However…
It seems to be working once and then when i reload or go to a new page on the site, it wont work again. It seems to only work again after i reset the cookie key.

Is this to do with the fact that im looking at it in quick succession on the same computer or same browser? And is it something to do with my cookie settings?

My settings are as follows:

Auto display
Delay: 500ms
cookie trigger: on close
cookie time: 1 month
sitewide cookie: checked (can’t uncheck) – i saw a recent post of yours to say this is to do with a bug.

Basically, I just want to make sure it will work for everyone on different browsers without me having to reset the cookie key all the time?
And how often will it refresh on someone using the same computer or browser? – For example: When they restart the computer and visit my site again will the popup show? Or do i need to refresh the cookie regularly for it to show on the same computer again?
– I have tried restarting my browser and visiting the site but the popup still wont show again. – Is there a way of changing this so it does?

You wrote

cookie trigger: on close
cookie time: 1 month

Based on your settings it will open for everyone, when they “close” it a cookie will be set for “1 month”. Once that cookie expires it will open again.

You can adjust those settings as needed.

Thanks very much Daniel.

That’s clear to me now.

Great app btw. Makes it easy for the computer-illiterate such as myself ??

@homesickj – Not a problem. Glad you got it working easily.

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