in need of help

Hi @caitjoydobs

Sure, I’d be happy to help! Please provide a breakdown of each issue you want to solve, listing them as bullet points would help me differentiate each one. I’ll do my best to address and assist with each of the issues you’ve mentioned.

Thank you

thank you so much for your responses.
1. On my pedagogy page, I am trying to add a testimonial slider under each course I have taught. However, when I add the testimonial slider through Glutenverse, I am unable to edit the slider, nor am I able to add additional testimonials (in some cases I will need to add more than 20). What I have set up right now is less than ideal (created individual testimonial photos in Canva, many of which do not always properly load when viewing the site).

2. the main home page, with the photo of flamingos appearing as the featured image but also sort of overlaid by text – I want to add my own photo there but every time I have tried it’s just…a great big photo. ?? Instead I want to add my name as the headline and my current subhead as the subhead. The button “more about me.” Right now the site is so user unfriendly (or I am just daft) to the point where for over a year now I am unable to figure out how to create my site to look like the actual theme. Honestly? The same goes for any other page I have tried to add images – they just don’t do the same effect as the theme claims.

3. overall I think I am struggling with how to access and effectively utilize the glutenverse blocks and templates.

I have other concerns but having those addressed asap might get me to where I want to have my website by tomorrow. I’ve spent so much time grappling with the difficulties of the theme that I am about to purchase a different theme altogether. Please help! ??

[ Please do not bump. ]

figured out the testimonial slider issue on my own. thanks…i guess?

Hi @caitjoydobs

Unfortunately, direct chat support is not available in www.remarpro.com’s forum, and providing support outside the forum is discouraged due to security reasons (more details can be found here).
However, you can tag my name in the forum, and I will be notified when there’s a reply. I’ll make every effort to assist you as quickly as possible.

I understand your urgency, but please note that I’m not exclusively answering here as there are other support topics for our other themes and plugins that also require attention.
Additionally, I have ongoing development tasks that require my focus. Nevertheless, If you still have any questions or required assistance, please let me know.

Thank you for your understanding. ??

tbh it isn’t great for someone paying for a theme to be told this, but got it. figured it out on my own without adequate support. all good.

Hi @caitjoydobs

Can I ask for clarification? Did you purchase this theme, and if so, from where?
Zeever theme is a totally FREE theme you can find and download on www.remarpro.com.
If you obtained this theme from a source where you had to pay for it, I’m afraid you may have been misled or tricked into paying for something that is meant to be freely available.

Thank you.

Well damn. I absolutely did purchase it, through wordpress. Do I need to seek a refund?

If possible, I now need help with my home page. I managed to edit the main feature block, but now when opening my website the main heading and first paragraph don’t show up unless I move the screen. Any help would be appreciated thx.

HI @caitjoydobs

Regarding your issue, please check on each block and see if there is an animation effect applied. If so, try setting it to “None”.

Screenshot reference: https://ibb.co/WvR4czF

For clarification:
If you purchased the theme through WordPress.com, I recommend contacting their support team for assistance. It’s important to note that WordPress.com and www.remarpro.com are distinct platforms with different support systems and functionalities. (more detail here)

This doesn’t mean we don’t want to help, we do but since you purchased from WordPress.com, it should be their support priority and responsibility to help you.

When there is a support topic, we usually thought our users are from self-hosted sites. As an additional point, I want to mention that we don’t receive any commission for our theme if it’s purchased from WordPress.com. We offer themes for free on www.remarpro.com and are here to volunteer to help users who encounter any issues.

If you have further questions, let me know. ??

Thank you.

• This reply was modified 1 year, 4 months ago by Yoga. Reason: fix screenshot