• Resolved carmenbischof

    (@carmenbischof)


    We’ve recently started with MailPoet, and the experience so far was less than optimal. So before we even attempt any send-outs, let me share some issues/suggestions.

    REACTION TIME

    It takes a very long time for the pop-up to appear, longer than most users will want to stay on a site. From our view, it would be great with the choice to set the reaction time.

    CAPTCHA

    The captcha is too tricky to solve. Especially in Safari it takes five or more attempts to get it right. Can’t this be changed to a friendly CAPTCHA?

    NEW SUBSCRIBER SENDOUT

    In the automatic send-out informing about a new subscriber, only the mail address is shown . It would be much preferable to also include the name & any message the person might have added.

    MESSAGES

    There seems to be no obvious field for the subscriber to also add a message – please consider adding this option.

    The page I need help with: [log in to see the link]

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  • Plugin Support Dani F. a11n

    (@danielinhou)

    Hi there @carmenbischof ????!

    Thank you for reaching out to MailPoet Support and for your candid feedback. I’ll make sure to share it with the product team and now I’ll reply to your questions:

    REACTION TIME

    It takes a very long time for the pop-up to appear, longer than most users will want to stay on a site. From our view, it would be great with the choice to set the reaction time.

    If you want to be more specific with your pop-up forms you can use the Holler Box (third-party) integration: https://www.mailpoet.com/using-holler-box-set-simple-pop-forms/

    The captcha is too tricky to solve. Especially in Safari it takes five or more attempts to get it right. Can’t this be changed to a friendly CAPTCHA?

    Under MailPoet > Settings > Advanced you can select to use our built-in Captcha or Google’s Recaptcha

    In the automatic send-out informing about a new subscriber, only the mail address is shown . It would be much preferable to also include the name & any message the person might have added.

    and

    There seems to be no obvious field for the subscriber to also add a message – please consider adding this option.

    This is not possible with the MailPoet plugin out of the box.

    However, it might be possible with some custom code. If you need help with custom code, you can reach out to someone from Codeable: https://codeable.io (affiliate link).

    You’re also welcome to add it as a suggestion here https://feedback.mailpoet.com

    Our team will take it into account when discussing new features and improvements for the plugin ??

    Cheers!

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