improve stored payment method support

  • Resolved rtpHarry

    (@rtpharry)


    1 year, 1 month ago

    We have just had reports of a user getting a cryptic error message saying “no such source: src_randomletters”.

    I’ve figured out pretty quickly what it is but it feels like this should be handled better in the plugin.

    For a start, why isn’t the message more friendly? Something like “sorry this stored payment method is invalid, please use a different payment method”.

    And for a second, why doesn’t the system delete all the stored payment methods when the stripe account is changed?

    We changed over from one Stripe account to another sometime last year, and now customers that ordered at the start of last season are getting stuck trying to make purchases because obviously these cards don’t exist in the new stripe account.

    I’ve had to turn off the allow stored payment methods option at the moment. But how do I clear out all the stored payment methods? Does it wipe it when I turn it off or on? Or will the problem come back when I turn the feature back on?

Viewing 1 replies (of 1 total)
  • Saif

    (@babylon1999)

    Hello @rtpharry,

    Thank you for reaching out!

    And for a second, why doesn’t the system delete all the stored payment methods when the stripe account is changed?

    I understand your point of view, but what if a merchant wants to switch their account temporarily to test something? It’s always better to have an option to delete them than to force deleting everything automatically. :?)

    I suggest contacting Stripe directly to see if they can help with importing data from your previous account to the new one.

    If importing the data is not possible, you can refer to our guide on how to clean the database from existing tokens/Stripe data. You can find the guide here: https://woocommerce.com/document/stripe-fixing-customer-errors/#section-3

    Please note that when using the SQL queries provided in the guide, all tokens will be permanently deleted. It’s important to proceed with caution and make sure you have a backup of your site and database in case anything goes wrong. Many hosting companies include backup services in their subscription, but you can also consider using a service like Jetpack.

    Moreover, feel free to add any suggestions you have about this in the development repository of the plugin as an enhancement report: https://github.com/woocommerce/woocommerce-gateway-stripe/issues/new/choose

    Your feedback is always appreciated. :?)

    Hope this helps!

Viewing 1 replies (of 1 total)
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