impossible to update the extensions to Version : 1.3.80

  • Resolved maudinbrussels

    (@maudinbrussels)


    1 year, 4 months ago

    Hello,

    in October, one of the sites I work on was attacked. Version 1.4.78. since then it is impossible to update to the new version and drop the malicious files into the /wpr?addons/forms/ directory.
    Do you have any advice to stop this?
    thanks in advance

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @maudinbrussels

    At first, thank you for choosing our theme and service.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: royalelementoraddons@gmail.com
    Also, navigate to Tools > Export – choose All Content and click on Download Export File and then send this file to our email – royalelementoraddons@gmail.com as well
    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    Kind Regards

    Plugin Contributor Nick WP Royal Support

    (@elementoraddonswpr)

    Hi, please deactivate and delete out plugin, then reinstall it and activate again, all be fine then with updates.

    Kind Regards,
    Nick

Viewing 2 replies - 1 through 2 (of 2 total)
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