impossible to login to Woo site

  • Hello,

    I am using this route to inform you there is an issue trying to login to your site. I am going round in circle, “you need a new password” then resetting it to “you have an incorrect password” It is wasting my time and possibly other people’s time too. Can you please explain how one logs into their account to get a woo plugin?

    Kind regards

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  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @scruffy1,

    Thank you for reaching out.

    I’m sorry to hear that you’re having trouble logging into your account.

    From my understanding, you’re stuck in a loop of resetting your password. Here’s a step-by-step guide on how to login:

    1. Go to WooCommerce.com and click on ‘Log in’ in the top right corner of the page.
    2. Enter your username or email address associated with your account.
    3. Enter your password. If you’ve forgotten your password, click on ‘Lost your password?’ and follow the instructions to reset it.
    4. After resetting your password, you should receive an email with a link to create a new password. Make sure to check your spam folder if you don’t see it in your inbox.
    5. After setting a new password, go back to the login page and enter your username or email and your new password.

    Should the issue persist even after trying the above-mentioned steps, please check out our troubleshooting guide here: https://woocommerce.com/document/log-into-woocommerce-com-with-wordpress-com/#section-6

    I hope this helps!

Viewing 1 replies (of 1 total)
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