impossible to finnish order due to plugin

  • Resolved miiiruna

    (@miiiruna)


    2 years, 10 months ago

    Hi there, since yesterday evening I have a problem, that customer’s order don’t go through. The order stay stuck at the checkout page. Later I see the order in the woocommerce, but with the default woocommerce number and also no e-mail is send to us, either the customer. … I was investigating the conflict with plugins and found out , that there is no conflict with other existing plugins. The error occurs if this plugin is activated by itself. Please help asap

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @miiiruna,

    Thanks for reaching out and we are extremely sorry for the inconvenience caused.

    Could you please share with us the WooCommerce System status report (WooCommerce>status>Get system status report) and the fatal error log (WooCommerce>status>logs>fatal-error) of your site for debugging? If you have any privacy concerns, you can share the details via this link.

    Thread Starter miiiruna

    (@miiiruna)

    Hi there, thank you, I sent you the system status report via the link, but I cannot find the fatal error log… what is weird I guess

    Thread Starter miiiruna

    (@miiiruna)

    the plugin even slowing down all processes … wanted to cancel one test order from system while the plugin was active and it freezed entirely.. when the plugin is deactivated, everything works good except I lost order numbers…

    Plugin Author WebToffee

    (@webtoffee)

    Hi @miiiruna,

    Thanks for getting back to us and we are extremely sorry for the inconvenience caused.

    We have already responded to that ticket (#41966) on the same day and awaiting your response. Could you please check your mailbox and share the full WooCommerce System status report (WooCommerce>status>Get system status report) and the fatal error log (WooCommerce>status>logs>fatal-error) as instructed?

    Plugin Author WebToffee

    (@webtoffee)

    Hi @miiiruna,

    This thread has been inactive for a bit. So we will go ahead and set this thread to resolve – please feel free to follow up on the ticket you have with us if you have further questions!

Viewing 5 replies - 1 through 5 (of 5 total)
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