Impossible to create a new template

  • Resolved franchiseurpbm

    (@franchiseurpbm)


    1 year, 11 months ago

    Hi everybody,

    I downloaded Shopengine (on free version) on my staging website, but when I try to create a new template (builder template menu), it doesn’t work. I can choose a name, a template, a type… but when I save it, nothing happens and I have still no template on the list.

    I tried to delete Shopengine, no change.

    I tried to desactivate the other plugins one by one and re-activate them, no change.

    WordPress 6.1.1

    Shopengine Version 4.1.0

    Has anyone an idea ?

    Thank you !

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ahmed Amir Hossain

    (@ahmedamir)

    Hi @franchiseurpbm,

    Thanks for contacting us.

    The issue you are having can happen due to caches or third-party theme/plugin conflict. Will you please check by clearing the caches completely from your site and browser?

    If that doesn’t solve the issue, you need to run a conflict test on your site to detect what actually causes the problem. To do so, first of all, switch your theme to a default theme like 2020 or Hello Elementor and check if the issue still persists. If that solves your issue, that means the issue is related to the theme you are using.

    If switching to the default theme also doesn’t help, then please check if there are any conflicts between the installed plugin. To troubleshoot the issue, please deactivate other plugins except for Elementor, Shopengine, and Woocommerce and check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue. In this way, you will be able to detect which one causes the problem.

    Let me know if that helps or if you need any further assistance.

    Best Regards,

    ?Amir

    Thread Starter franchiseurpbm

    (@franchiseurpbm)

    Hi Amir,

    Thanks for you answer and your help. Unfortunately after testing all the solutions you’ve proposed, my issue isn’t solved. I use a staging mode to create a multisite website, do you think it may cause a conflict ?

    Do you have another idea ?

    Best regards,

    Cécile (@franchiseurpbm)

    Plugin Support Ahmed Amir Hossain

    (@ahmedamir)

    Hi @franchiseurpbm,

    Hope you are doing fine and extremely sorry for taking long time in getting back to you.

    Could you please send me a complete video of how you have reproduced the issue at your end? Also please send me your website’s system info from Elementor > System Info.

    Looking forward to your response.

    Regards,
    Amir

    Plugin Support Ahmed Amir Hossain

    (@ahmedamir)

    Hi @franchiseurpbm,

    We haven’t received any response from you and assuming that the issue is resolved now. For that reason, I’m marking this thread as resolved.

    If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.

    Best Regards,
    Amir

Viewing 4 replies - 1 through 4 (of 4 total)
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