Impossible to Connect… Tried Everything

  • Resolved Johnny

    (@tandacopywriting)


    4 years, 4 months ago

    Hi,

    I’m trying to connect the plugin to FB and it fails. The connection is established on FB’s side it seems, but not with WooCommerce. Here is the error: https://prnt.sc/von7fs

    There are a TON of threads here and elsewhere about this error, and I tried everything… I change the name of wc_facebook_external_business_id to match the page name, I enabled all options including “manage your business”, I’ve tried different FB pages, and so on.

    Nothing is working.

    EDIT: Oh, I also tried disabling security plugins. No cigar. I’m also using the latest versions of both plugins!

    • This topic was modified 4 years, 4 months ago by Johnny.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter Johnny

    (@tandacopywriting)

    Oh, I also tried disabling security plugins. No cigar. I’m also using the latest versions of both plugins!

    Thread Starter Johnny

    (@tandacopywriting)

    I tried with your code:

    add_filter(‘wc_facebook_connection_proxy_url’, ‘woocommerce_fb_debug’);
    function woocommerce_fb_debug() {
    return ‘https://wc-connect-test.skyverge.com/auth/facebook/’;
    }

    And it gives the additional error “Please try again – External business ID is missing”, even though when I check options.php or directly the database, the wc_facebook_external_business_id is set to what I set it last time (basically same as FB page name).

    So what can I do?

    • This reply was modified 4 years, 4 months ago by Johnny.
    AJ a11n

    (@amandasjackson)

    Hi @tandacopywriting

    Thanks for letting us know what you have tried so far!

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce and Facebook for WooCommerce
    • Try to make the connection

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Hello, I’m having the exact same issue and have also tried the wc_facebook_external_business_id solution to no avail. @amandasjackson switching the theme sounds like a drastic option, its a live and busy site so switching theme will be disruptive. Are there alternatives?

    Hi, I’m having the exact same problem and have also tried the same steps as tandacopywriting above, including changing the business ID to a simple string.

    Given how many tickets there are with the exact same issue, I think we can probably safely assume it’s a plugin issue, not a theme issue.

    AJ a11n

    (@amandasjackson)

    @steve-perry-creative and @twenty50cards

    Since you’re not the person who originally started this topic then, per the forum guidelines, would you please start your own topic? We’ll be more than happy to help there ??

    AJ a11n

    (@amandasjackson)

    @tandacopywriting

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 7 replies - 1 through 7 (of 7 total)
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