Impossible to add plugin

` WordPress Environment</p> <p class=””>WordPress address (URL): https://www.lilucafe.ch<br>Site address (URL): https://www.lilucafe.ch<br>WC Version: 8.0.1<br>REST API Version: ? 8.0.1<br>WC Blocks Version: ? 10.6.5<br>Action Scheduler Version: ? 3.6.1<br>Log Directory Writable: ?<br>WP Version: 6.3<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: it_IT<br>External object cache: – Server Environment</p> <p class=””>Server Info: Apache/2.4.38 (Debian)<br>PHP Version: 7.4.33<br>PHP Post Max Size: 128 MB<br>PHP Time Limit: 300<br>PHP Max Input Vars: 1000<br>cURL Version: 7.64.0<br>OpenSSL/1.1.1n</p> <p class=””>SUHOSIN Installed: –<br>MySQL Version: 5.5.5-10.3.38-MariaDB-0+deb10u1<br>Max Upload Size: 128 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database</p> <p class=””>WC Database Version: 8.0.1<br>WC Database Prefix: wp_<br>Dimensione totale database: 49.14MB<br>Dimensione dati database: 46.83MB<br>Dimensione indice database: 2.31MB<br>wp_woocommerce_sessions: Dati: 20.23MB + indice: 0.70MB + motore MyISAM<br>wp_woocommerce_api_keys: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_woocommerce_attribute_taxonomies: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_woocommerce_downloadable_product_permissions: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_woocommerce_order_items: Dati: 0.01MB + indice: 0.01MB + motore MyISAM<br>wp_woocommerce_order_itemmeta: Dati: 0.10MB + indice: 0.06MB + motore MyISAM<br>wp_woocommerce_tax_rates: Dati: 0.00MB + indice: 0.01MB + motore MyISAM<br>wp_woocommerce_tax_rate_locations: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_woocommerce_shipping_zones: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_woocommerce_shipping_zone_locations: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_woocommerce_shipping_zone_methods: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_woocommerce_payment_tokens: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_woocommerce_payment_tokenmeta: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_woocommerce_log: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_404_to_301: Dati: 1.74MB + indice: 0.14MB + motore MyISAM<br>wp_actionscheduler_actions: Dati: 0.05MB + indice: 0.03MB + motore MyISAM<br>wp_actionscheduler_claims: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_actionscheduler_groups: Dati: 0.00MB + indice: 0.01MB + motore MyISAM<br>wp_actionscheduler_logs: Dati: 0.03MB + indice: 0.03MB + motore MyISAM<br>wp_cli_cookie_scan: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_cli_cookie_scan_categories: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_cli_cookie_scan_cookies: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_cli_cookie_scan_url: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_cli_scripts: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_commentmeta: Dati: 0.02MB + indice: 0.02MB + motore MyISAM<br>wp_comments: Dati: 0.09MB + indice: 0.04MB + motore MyISAM<br>wp_easywpsmtp_debug_events: Dati: 0.02MB + indice: 0.00MB + motore InnoDB<br>wp_easywpsmtp_tasks_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB<br>wp_fusion_forms: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_fusion_form_entries: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_fusion_form_fields: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_fusion_form_submissions: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_gla_attribute_mapping_rules: Dati: 0.02MB + indice: 0.00MB + motore InnoDB<br>wp_gla_budget_recommendations: Dati: 0.11MB + indice: 0.12MB + motore MyISAM<br>wp_gla_merchant_issues: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_gla_shipping_rates: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_gla_shipping_times: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_layerslider: Dati: 0.01MB + indice: 0.00MB + motore MyISAM<br>wp_layerslider_drafts: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_layerslider_revisions: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_links: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_mailchimp_carts: Dati: 0.01MB + indice: 0.00MB + motore MyISAM<br>wp_mailchimp_jobs: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_options: Dati: 8.93MB + indice: 0.12MB + motore MyISAM<br>wp_postmeta: Dati: 1.93MB + indice: 0.31MB + motore MyISAM<br>wp_posts: Dati: 13.03MB + indice: 0.09MB + motore MyISAM<br>wp_shortpixel_folders: Dati: 0.02MB + indice: 0.02MB + motore InnoDB<br>wp_shortpixel_meta: Dati: 0.02MB + indice: 0.02MB + motore InnoDB<br>wp_shortpixel_postmeta: Dati: 0.02MB + indice: 0.08MB + motore InnoDB<br>wp_termmeta: Dati: 0.02MB + indice: 0.02MB + motore MyISAM<br>wp_terms: Dati: 0.00MB + indice: 0.01MB + motore MyISAM<br>wp_term_relationships: Dati: 0.01MB + indice: 0.03MB + motore MyISAM<br>wp_term_taxonomy: Dati: 0.00MB + indice: 0.01MB + motore MyISAM<br>wp_usermeta: Dati: 0.08MB + indice: 0.06MB + motore MyISAM<br>wp_users: Dati: 0.01MB + indice: 0.01MB + motore MyISAM<br>wp_wcpdf_invoice_number: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_wcpdf_packing_slip_number: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_wc_admin_notes: Dati: 0.07MB + indice: 0.00MB + motore MyISAM<br>wp_wc_admin_note_actions: Dati: 0.04MB + indice: 0.01MB + motore MyISAM<br>wp_wc_category_lookup: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_wc_customer_lookup: Dati: 0.00MB + indice: 0.01MB + motore MyISAM<br>wp_wc_download_log: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_wc_orders: Dati: 0.02MB + indice: 0.11MB + motore InnoDB<br>wp_wc_orders_meta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB<br>wp_wc_order_addresses: Dati: 0.02MB + indice: 0.06MB + motore InnoDB<br>wp_wc_order_coupon_lookup: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_wc_order_operational_data: Dati: 0.02MB + indice: 0.03MB + motore InnoDB<br>wp_wc_order_product_lookup: Dati: 0.01MB + indice: 0.02MB + motore MyISAM<br>wp_wc_order_stats: Dati: 0.01MB + indice: 0.01MB + motore MyISAM<br>wp_wc_order_tax_lookup: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_wc_postfinancecheckout_attribute_options: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_wc_postfinancecheckout_completion_job: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_wc_postfinancecheckout_method_config: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_wc_postfinancecheckout_refund_job: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_wc_postfinancecheckout_token_info: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_wc_postfinancecheckout_transaction_info: Dati: 0.02MB + indice: 0.00MB + motore MyISAM<br>wp_wc_postfinancecheckout_void_job: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_wc_product_attributes_lookup: Dati: 0.02MB + indice: 0.02MB + motore InnoDB<br>wp_wc_product_download_directories: Dati: 0.02MB + indice: 0.02MB + motore InnoDB<br>wp_wc_product_meta_lookup: Dati: 0.01MB + indice: 0.03MB + motore MyISAM<br>wp_wc_rate_limits: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_wc_reserved_stock: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_wc_tax_rate_classes: Dati: 0.00MB + indice: 0.01MB + motore MyISAM<br>wp_wc_webhooks: Dati: 0.00MB + indice: 0.00MB + motore MyISAM<br>wp_woo_shippment_provider: Dati: 0.02MB + indice: 0.00MB + motore InnoDB<br>wp_wpmm_subscribers: Dati: 0.00MB + indice: 0.00MB + motore MyISAM Post Type Counts</p> <p class=””>attachment: 194<br>cookielawinfo: 6<br>fusion_element: 1<br>fusion_form: 2<br>mc4wp-form: 1<br>nav_menu_item: 7<br>page: 23<br>post: 2<br>product: 121<br>product_variation: 30<br>revision: 374<br>shop_coupon: 2<br>shop_order: 68 Security</p> <p class=””>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (23)</p> <p class=””>404 to 301 – Redirect, Log and Notify 404 Errors: by Joel James – 3.1.4<br>LayerSlider: by Kreatura Media – 7.0.7<br>CookieYes | GDPR Cookie Consent: by CookieYes – 3.1.1<br>EAN for WooCommerce: by WPFactory – 4.7.2<br>Easy WP SMTP: by Easy WP SMTP – 2.1.2<br>Avada Builder: by ThemeFusion – 3.4.2<br>Avada Core: by ThemeFusion – 5.4.2<br>Google Language Translator: by Translate AI Multilingual Solutions – 6.0.19<br>Google Listings and Ads: by WooCommerce – 2.5.2<br>Site Kit by Google: by Google – 1.106.0<br>Mailchimp for WooCommerce: by Mailchimp – 3.1<br>MailChimp Forms by MailMunch: by MailMunch – 3.1.4<br>Manage Notification E-mails: by Virgial Berveling – 1.8.5<br>Retainful – Abandoned Cart Recovery Emails and Next Order Coupons: by Retainful – 2.6.23<br>10Web Booster: by 10Web – Website speed optimization team – 2.23.15<br>TinyPNG – JPEG, PNG & WebP image compression: by TinyPNG – 3.4.1<br>UpdraftPlus – Backup/Ripristino: by UpdraftPlus.Com<br>DavidAnderson – 1.23.8</p> <p class=””>Converter for Media: by matt plugins – 5.9.5<br>PostFinance Checkout: by wallee AG – 2.1.22<br>WooCommerce PayPal Payments: by WooCommerce – 2.2.0<br>PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.5.6<br>WooCommerce: by Automattic – 8.0.1<br>LightStart – Maintenance Mode, Coming Soon and Landing Page Builder: by Themeisle – 2.6.8 Inactive Plugins (0) Dropin Plugins (1)</p> <p class=””>advanced-cache.php: advanced-cache.php Settings</p> <p class=””>API Enabled: –<br>Force SSL: –<br>Currency: CHF (CHF)<br>Currency Position: left_space<br>Thousand Separator: ‘<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)</p> <p class=””>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)</p> <p class=””>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages</p> <p class=””>Shop base: #31 – /negozio/<br>Carrello: #32 – /carrello/<br>Pagamento: #33 – /pagamento/<br>Il mio account: #34 – /mio-account/<br>Termini e condizioni: #803 – /termini-e-condizioni/ Theme</p> <p class=””>Name: Avada<br>Version: 7.4.2<br>Author URL: https://themeforest.net/user/ThemeFusion<br>Child Theme: ? – Se stai modificando WooCommerce o un tema genitore che non hai costruito personalmente<br>ti consigliamo di utilizzare un tema child. Vedi: Come creare un tema child</p> <p class=””>WooCommerce Support: ? Templates</p> <p class=””>Overrides: Avada-7.4.2/woocommerce/cart/cart.php versione 4.4.0 è obsoleta. La versione attuale è 7.9.0<br>Avada-7.4.2/woocommerce/checkout/form-pay.php versione 5.2.0 è obsoleta. La versione attuale è 7.8.0<br>Avada-7.4.2/woocommerce/checkout/review-order.php<br>Avada-7.4.2/woocommerce/checkout/thankyou.php<br>Avada-7.4.2/woocommerce/loop/loop-start.php<br>Avada-7.4.2/woocommerce/single-product/add-to-cart/variable.php versione 3.5.5 è obsoleta. La versione attuale è 6.1.0<br>Avada-7.4.2/woocommerce/single-product/short-description.php<br>Avada-7.4.2/woocommerce/single-product/tabs/additional-information.php<br>Avada-7.4.2/woocommerce/single-product/tabs/description.php</p> <p class=””>Outdated Templates: ?</p> <pre class=”wp-block-code”><code> Scopri come aggiornare</code></pre> <p class=””>WooCommerce PayPal Payments</p> <p class=””>Onboarded: ?<br>Shop country code: CH<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: –<br>Pay Later messaging available in country: –<br>Webhook status: –<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: ?<br>Tracking enabled: – Admin</p> <p class=””>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page</p> <p class=””>Disabled Features: minified-js<br>new-product-management-experience<br>product-variation-management<br>settings<br>async-product-editor-category-field</p> <p class=””>Daily Cron: ? Next scheduled: 2023-08-10 13:11:43 +02:00<br>Options: ?<br>Notes: 137<br>Onboarding: completed Action Scheduler</p> <p class=””>Completato: 142<br>Oldest: 2023-07-10 16:48:39 +0200<br>Newest: 2023-08-10 09:06:50 +0200</p> <p class=””>Operazione non riuscita: 8<br>Oldest: 2022-12-21 21:23:10 +0100<br>Newest: 2023-08-09 21:23:09 +0200</p> <p class=””>In attesa: 4<br>Oldest: 2023-08-10 09:09:12 +0200<br>Newest: 2023-08-11 06:28:08 +0200 Status report information</p> <p class=””>Generated at: 2023-08-10 09:09:40 +02:00<br>`

Hi there @robin6990 ??

Thank you for contacting Woo support!

Error Message: The URL stored by the Jetpack servers does not match your site. Please try disabling the Jetpack plugin, re-enable it, then connect again.

I can tell that the jetpack system is not installed and I don’t understand why.

As I understand, after checking the site’s System Status Report (SSR), it appears that the Jetpack plugin (linked here) is not installed.

As a first step, could you go ahead with installing and activating it, please?

If the issue persists, kindly go ahead with disconnecting Google Listings & Ads (instructions on how to do so are linked here), and then re-connecting it (the steps for doing so are linked here).

Let us know how that goes, cheers!

It’s been a while since you responded, so I’m marking this as resolved – we’ll be here if/when you need us.