Impossible to access dashboard after 4.8.1 update

  • Resolved Edeezine

    (@ewiedenhoff)


    7 years, 7 months ago

    Hi,
    I’ve had an automatic update to 4.8.1 on thursday the 3rd of August and since it is no longer possible to access the admin dashboard.

    the header when logged in looks very much like the one here on the forum, the only menu-items are the website on the left-hand side and the profile on the right-hand side.

    I’ve read through the thread for the 4.8 update and followed all hints (emptying browser cache, disabling plugins/themes (i get the white screen of death when doing so), troubleshooting in browser for JS errors, copying a fresh copy of WP, enabling troubleshooting in wp-config.php,…)

    I tried to add a new admin in phpMyAdmin but same result.

    Is there something else I have forgotten ?

    Many thanks for any additional hints !

Viewing 4 replies - 1 through 4 (of 4 total)
  • Shaylee

    (@shayleehansen30)

    I found this article that might be of help: https://blog.templatetoaster.com/wordpress-4-8-issues/

    WordPress 4.8 Login Issues

    Issues with accessing dashboard or browser: You might not be able to view the admin dashboard even though the pages load fine. You might also be facing issues with some browsers.
    Fix: Try to disable and enable the security plugins one by one. Try deleting all cookies for the WordPress domain. The ‘iThemes Security’ plugin also has some issues. You might need to revert the settings and then disable the plugin.

    Cheers,

    Shaylee

    Thread Starter Edeezine

    (@ewiedenhoff)

    Hi @shayleehansen30
    Thanks for this article, I did find this as well and tried the suggested solutions without success I’m afraid.

    I tried to roll-back to a previous version of WordPress and now I can’t even see the website anymore (I’m testing on a different server) and instead get a parse error that relates to the functions.php in the child theme of Avada which I cannot understand :

    Parse error: syntax error unexpected ‘function’ (T_FUNCTION) in \althea-ingenierie\wp-content\themes\Avada Child

    Any suggestions are highly appreciated.

    Rgds,

    Thread Starter Edeezine

    (@ewiedenhoff)

    After some more research, it seems that i’ve lost my administrator role capabilities. Any suggestions on how to get them back ?

    Already tried to modify user_meta in database, no success.

    Rgds,

    Thread Starter Edeezine

    (@ewiedenhoff)

    I did not find any technical answer to my problem but what I did was to roll back to a backup of my database (which means I’ll have to rewrite some of the stuff I’ve lost, but it’ll save me time in the end I think)

    The WP version is 4.8.1, theme is functional, all extensions are enabled and everything works on dev server, go figure.

Viewing 4 replies - 1 through 4 (of 4 total)
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