Importing Widgets failed due to parse JSON error.

  • Resolved melroseadam

    (@melroseadam)


    1 year, 8 months ago

    Hey all,

    I’m trying to use Astra Starter Templates, and I get an error when trying to finalize my website. It gets to the point of importing widgets, and then I get the following error:

    We are building your website…

    Sorry, something went wrong.

    What went wrong?

    Importing Widgets failed due to parse JSON error.

    More technical information from console:

    { }

    and yes, it just shows empty braces.

    My website is completely broken after this failed attempted import. Any thoughts? I’m on NameCheap hosting.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @melroseadam, sorry for the delay.

    Commonly, this such a thing is due to a poor server configuration. You might want to increase the host resources by referring to this doc, before importing a template.

    I hope it helps.

    Kind regards,
    Herman ??

    Hello, im facing the same issue when trying to use a template from the “starter templates”.

    I went to try increasing my resources on cpanel but I already had more than enough according to the recommendation on the page @bsfherman linked.

    I also tried un-installing the other plugins I had. Didnt work either.

    Im not sure what else I can do, any help would be greatly appreciated.

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @msamedia, sorry for the long delay.

    As per the forum guide, could you please start your own thread? You are welcome to cross-link this thread so we are aware of both.

    Or you might want to consider reaching out to us through our Support Portal for faster response.

    Kind regards,
    Herman ??

Viewing 3 replies - 1 through 3 (of 3 total)
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