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ellmann creative
(@ellmanncreative)

3 years, 11 months ago
For whatever reason, the importer will only work with parent themes, not child themes. When a child theme (for a legit ThemeGrill theme) is active, there’s a persistent nag in admin, and demo import is not possible.
- This topic was modified 3 years, 11 months ago by ellmann creative.

Viewing 4 replies - 1 through 4 (of 4 total)

Premi – ThemeGrill Support
(@premi0)

3 years, 11 months ago

Hi @ellmanncreative,

Can you please share the screenshot of the issue? And which child theme are you using?

Thanks and Regards,
Premi J.
ThemeGrill Support Team.
Thread Starter ellmann creative
(@ellmanncreative)

3 years, 11 months ago
> share a screenshot

https://i.postimg.cc/QxFFgHtw/Screen-Shot-2020-12-03-at-11-27-05.png

The message is

“ThemeGrill Demo Importer – This plugin requires Official ThemeGrill Theme to be activated to work.”

> which child theme

A generic child theme:
```
/*
Theme Name: ColorMag Child
Theme URI: https://themegrill.com/themes/colormag/
Description: ColorMag Child, ellmann creative
Template: ColorMag
Author: ellmann creative
Author URI: https://ellmanncreative.com
Version: 1.0.0
Text Domain: colormag
*/
```
Thread Starter ellmann creative
(@ellmanncreative)

3 years, 11 months ago

Since this is a website I’m setting up on a local dev server (I need something for plugin development for multisite in this instance), it’s obviously not a priority.

I just wanted to give you a heads-up — if WordPress recognises that the parent theme for the child is installed and fine (enough to display the child theme – which wouldn’t otherwise work), then maybe your plugin should recognise it too.

Here’s a screenshot to clarify how the situation looks in the network manager’s end:

https://i.postimg.cc/JhL3dbHG/Screen-Shot-2020-12-03-at-11-35-09.png
Premi – ThemeGrill Support
(@premi0)

3 years, 11 months ago
Hi @ellmanncreative,
Can you please contact us via live chat support? Please visit this link https://themegrill.com/contact/. It will be easier for us to solve your issue.
Thanks.
- This reply was modified 3 years, 11 months ago by Premi - ThemeGrill Support.

Viewing 4 replies - 1 through 4 (of 4 total)

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