Imported orders changed to processing and no customer anymore

  • Resolved rockpeach

    (@rockpeach)


    5 years, 6 months ago

    Hello,

    I’m importing a simple CSV file to update an existing order with the meta:serial_number data

    The CSV is:

    order_id,order_number,meta:serial_number
    6223,6223,XU-7877-6765

    The import works but it changes to order status to “processing” (was “completed” initially). And the “customer” name becomes empty

    So that makes it impossible to import the meta:serial_number data without creating a big mess in my orders as I’m planning to update about 100 orders

    Is it not possible to update only the meta data without changing anything else in my orders?

    Thanks

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @rockpeach,

    The Basic version of the plugin does not support importing/exporting of order metadata. As you can see from the plugin page Importing Order meta to WooCommerce is supported only in the premium version of the plugin. However, we have noticed a bug in the plugin which causes the already existing order details to go blank when the meta column is included in the CSV file. We will fix this issue in the upcoming release soon.

    Thread Starter rockpeach

    (@rockpeach)

    I see and when do you think this new version will be released? Because I saw support posts from over a year ago that mentioned this issue already but it might not be the exact same issue though

    Plugin Author WebToffee

    (@webtoffee)

    Hi @rockpeach,

    We have released a new version for the Order Export & Order Import plugin. You may please update the plugin to the latest version(1.4.7).

    Thread Starter rockpeach

    (@rockpeach)

    Hi thank you it seems to work now!

    Plugin Author WebToffee

    (@webtoffee)

    Hi @rockpeach,

    If you are satisfied with our product, kindly spare a moment to leave us a review. It would really help us spread the word!

    Hi Rockpeach, just wanted to let you know this issue exists in the premium version too. I got around it by temporarily using the free version. Thanks!

    Hi,

    I am unable to import orders, earlier it was working properly, but now only processing is showing but in backend there is no order.

    I am getting following error

    [22-Jul-2019 08:56:11 UTC] PHP Fatal error: Uncaught Error: Call to a member function get_type() on boolean in /wp-content/plugins/woocommerce-admin/includes/data-stores/class-wc-admin-reports-coupons-data-store.php:362
    Stack trace:

    #1 /wp-includes/class-wp-hook.php(286): WC_Admin_Reports_Sync::orders_lookup_import_order(3294)
    #2 /wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(”, Array)
    #3 /wp-includes/plugin.php(531): WP_Hook->do_action(Array)
    #4 /wp-content/plugins/woocommerce/includes/libraries/action-scheduler/classes/ActionScheduler_Action.php(22): do_action_ref_array(‘wc-admin_import…’, Array)
    #5 /wp-content/plugins/woocommerce-admin/includes/data-stores/class-wc-admin-reports-coupons-data-store.php on line 362
    Please help me to fix this issue
    Thanks

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Imported orders changed to processing and no customer anymore’ is closed to new replies.