“IMPORTANT: The plugin “WooCommerce Stripe Gateway” has been modified.”

  • Resolved Shannon

    (@spva)


    2 years, 9 months ago

    I have this error message on the WordPress dashboard that I can’t figure out how to resolve.
    “IMPORTANT: The plugin “WooCommerce Stripe Gateway” has been modified.”

    I have deactivated the plugin, refreshed the keys and still no change.
    Any advice appreciated.

    For context, this is a new site I have taken over management. There was no maintenance done on the website for at least a year.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hi @spva,

    “IMPORTANT: The plugin “WooCommerce Stripe Gateway” has been modified.”

    Could you share a screenshot of the error on your site? I recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox, Safari, and Edge.

    I’d like to understand more about your setup.

    Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.

    Once you’ve done that, you can paste the text in https://gist.github.com/ and feel free to change/remove your site URL in the report for privacy reasons.

    Once you do that, you can paste the Gist link here in your reply.

    Thread Starter Shannon

    (@spva)

    Hi Saravan, thanks for your response.
    Screenshot here: https://snipboard.io/dlbzHB.jpg

    System Report: https://gist.github.com/shazpayne/814c0c2cb8fffb3e00759ba2ad2a0e63

    Plugin Support Thu P. a11n

    (@thup90)

    Hi @spva,

    Thank you for sending over the information.

    It sounds like the Stripe plugin files might have been edited, could you try deleting the plugin and re-install a fresh copy of Stripe to see if that resolves the issue?

    Let us know how it goes. We’re here to help further.

    Thread Starter Shannon

    (@spva)

    Hi there, I did already try that. I uninstalled and reinstalled.
    Is that what you mean or do something else?

    Hey @spva,

    I did already try that. I uninstalled and reinstalled.
    Is that what you mean or do something else?

    Thanks for confirming you’ve re-installed the extension.

    To continue troubeshooting, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Kind regards,

    Thread Starter Shannon

    (@spva)

    Hey there I sent in a request but haven’t heard anything. What is the usual turn around for response?

    Hello,

    May I ask when you sent the request? The request will be processed within the next 24 hours, if you have not received a response after that timeframe, let us know.

    Thanks.

    Thread Starter Shannon

    (@spva)

    Hi Igor, I posted in my woocommerce.com account. Sent the request off 2 days ago.

    Hello @spva ,

    I found your ticket and sent some additional steps to troubleshoot the problem. Please reply to that email and we will be happy to help you further.

    Thank you ??

    Thread Starter Shannon

    (@spva)

    Thanks Rashed, just responded. ??

Viewing 10 replies - 1 through 10 (of 10 total)
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