Important! read before posting

  • Plugin Contributor TikTok

    (@tiktokforbusiness)


    2 years, 3 months ago

    Hello!
    Please take these steps before submitting a ticket:
    1. Check our documentation and FAQs
    2. Update the TikTok for WooCommerce Plugin to the latest version
    3. Update your WooCommerce/WordPress version
    4. Include any screenshots/videos of the errors and any error messages
    5. Share your WooCommerce Log Files that match “tiktok_for_woocommerce”

    To get additional assistance, please submit a customer support ticket directly with TikTok and a member of our support team will be happy to assist you.
    * Go to the eCommerce Integration Support Channel: TikTok for Business Support
    * Login with your TikTok for Business Account credentials (In order to submit a customer support ticket, you must have a TikTok for Business account)
    * Please provide the following pieces of information:
    – Mention you are using the TikTok for WooCommerce Plugin
    – Short description of the issue, error message and steps you have taken to produce the error
    – Screenshots of errors and any error codes/LogIDs for debugging

    • This topic was modified 2 years, 3 months ago by TikTok.
    • This topic was modified 2 years, 3 months ago by TikTok.
    • This topic was modified 2 years, 3 months ago by TikTok.
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