IMPORTANT: MonsterInsights Lite Support Policy: Read this *before* you post!!!

Before you create a post on these forums, we’d like you to read this first, so we can help you a lot faster. We believe we have the best users, and taking care of you, our loyal MonsterInsights users, is our first priority each and every day. For this reason, we’ve implemented some support policies that are different than other plugins here on www.remarpro.com, and as a result we’re consistently earning 5 star reviews specifically for support, with users getting help faster than ever.

First of all, we do not provide support on these support forums — we provide support for Lite users on our website only. This allows our staff to ensure that we’re constantly able to monitor tickets in a single place (the notification system for support tickets here on www.remarpro.com is notoriously unreliable), and provide a faster, more in-depth support experience with support coming directly from the team that makes MonsterInsights.

In order to ensure the fastest response possible, please also read and follow these guidelines:

Do you have a paid license? If you’re a customer of ours, the fastest way to get help is through our priority support.

Have you checked out our documentation? We have extensive step-by-step MonsterInsights tutorials on our site that might answer your question and list of commonly asked questions. The vast majority of questions we get each day in Lite support are already answered in our Lite documentation, including how to setup and authenticate with MonsterInsights, and how to upgrade from lite to paid MonsterInsights.

For MonsterInsights Lite users, we provide limited support on our website instead of the www.remarpro.com support forums. We typically respond to Lite user tickets within 1-3 business days.

For support with the lite plugin, please use the form at https://www.monsterinsights.com/lite-support/

In order to help us help you, please:

• Describe the issue you’re encountering in as much detail as possible.
• Provide the exact URL where the issue is occurring if reporting a bug.
• Including a URL to a screen-recording of what you are seeing helps us respond immensely faster generally.

If you have an urgent or complex issue, you can purchase a license
for access to our fast priority support ticket system where our dedicated priority ticket staff answer tickets during normal business hours between 9am and 5pm EST, Monday to Friday, offering same day generally, even sometimes same hour turnarounds for tickets submitted during normal business hours. As we respond to all tickets from MonsterInsights license holders first, you can “jump the queue” by buying a license, and in doing so you’ll also get access to tons of new features, included addons, and our legendary paid support team.

For support with the lite plugin, please use the form at https://www.monsterinsights.com/lite-support/

Thanks again for using MonsterInsights and we look forward to serving you ??

Best Regards,

Chris Christoff
Co-Founder
MonsterInsights

• This topic was modified 6 years, 9 months ago by chriscct7.