Important Functionality Doesn’t Work

  • Update – Give provided a workaround for this issue and I believe they are working to solve the problem long term. Thanks!

    Previous post –

    Give Accountant role has no functionality. The Donor and Donation pages create a “fatal error” on the site. Those are the exact pages the Accountant Role requires to do anything. I have spent hours and hours trying to make this work.

    • This topic was modified 2 years, 8 months ago by Yui.
    • This topic was modified 2 years, 3 months ago by EAC2015.
    • This topic was modified 2 years, 3 months ago by EAC2015.
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  • Plugin Contributor Ben Meredith

    (@benmeredithgmailcom)

    Hi @eac2015

    I really appreciate you reaching out here. I was aware of the issue you’re referencing which you can see here but honestly I thought that it had a simple workaround, explaining why it sat there since May with no action. I’ve looked more deeply into it today, and it’s actually not as simple as I thought, but there is a workaround.

    You’ll see a comment there now from me including a video that lines out step-by-step how to temporarily resolve the issue while our team looks into it.

    Note also that I think we’ve conflated two issues, one producing a fatal error and one that is as described in the linked feedback above. That’s our mistake for sure. Accountant roles not having access to a page or functionality should not result in fatal errors, and we’ll fix that as soon as we are able to replicate the problem.

    I’m still looking into the fatal error issue and working with you in the ticket you opened.

    Your success with online donations is our number one priority, and I want to make sure that we get you back to full speed very soon.

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