Import stuck

  • Hey there!

    We have found your plugin and so far it looks pretty amazing. Right now, we are trying to do a first initial import from our former magento system.

    We are currently using free version of your plugin but plan on upgrading to premium version as soon as we can see all our products getting imported.

    After starting import it got stuck over and over again and interrupts on every 20-40 products. We have finally increased all values at our target server to maximum (timeout, memory and so on). Despite this importer finally remains at 2.999 products (out of approx. 3.200) even after resume import multiple times.

    Is there any limitation on importing products with free version? Is there any kind of logging to find out why we got stuck?

    Any help would be appreciated!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Kerfred

    (@kerfred)

    There is no limitation in the plugin. The only limitations come from your server.

    The recommended php.ini settings are:

    max_execution_time=7200
    max_input_time=7200
    memory_limit=2G
    post_max_size=1G
    upload_max_filesize=1G

    Also please add:

    define('WP_MEMORY_LIMIT', '2G');

    in your wp-config.php file to increase the memory allowed by WordPress.

    Thread Starter Pilgerstorfer Franz

    (@pundt)

    We have already set all those values, but still got stuck. Any logs that could indicate whats the problem here? (check DOMAIN/test.php for php info values, wp_memory_limit is set too)

    Plugin Author Kerfred

    (@kerfred)

    If you click on the button “Start / Resume the import”, it should resume the import where it left off. Just ensure that the automatic removal checkbox is not selected.

    Thread Starter Pilgerstorfer Franz

    (@pundt)

    Thanks for your quick response. We have been resuming import over and over again. But nothing happens. We are stuck at 2999 products and import stops over and over again after a few seconds of running.

    That’s why I have been asking for some logging messages.

Viewing 4 replies - 1 through 4 (of 4 total)
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