import runs endlessly

  • Resolved flyfisher842

    (@flyfisher842)


    4 years, 8 months ago

    Using a UTF8 csv made with office 365 excel from an xlsx sheet, the import runs endlessly and never finishes. There is no stop button and only a page refresh to stop the processing without any users being imported.

    The export seems to work ok and it was an exported file I used as the base to make the import file.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @flyfisher842,

    Please reach us via the support link here with the importing CSV file and the screenshot of the browser console of the importing screen.

    Thread Starter flyfisher842

    (@flyfisher842)

    The file I was trying to import was users data and I do not have their permission to release it. I can make a file of other data in the xcel utf8 format and see how that goes. But I expect it will run also. Wondering if the file conversion process leaves off end of record and end of file markers which would cause an issue like this I would think. Do you know how to check those on an xcel utf8 csv file.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @flyfisher842,

    We have received your support ticket #11421. Our support team will follow you up from there.

    Thread Starter flyfisher842

    (@flyfisher842)

    The cause of this issue was a security plugin running in my hosting account root that was recursively protecting downline folders. Disabling the plugin allowed the import to proceed quickly and completely.
    Thanks to Mark and his team which spent considerable time in testing to resolve this issue. Great team Mark.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @flyfisher842,

    Glad to know that the issue is resolved.

    If you are satisfied with our plugin and support, kindly spare a moment to leave us a review. It would really help us spread the word!

Viewing 5 replies - 1 through 5 (of 5 total)
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