Import problem

Same issue 22.9

I have made these changes and confirme them with the service provider:

upload_max_filesize – set this to a value > than your backup
post_max_size – set this to a value > than your backup
memory_limit – set this to a value > than your backup
max_execution_time – set this to 0 (infinite)

Still getting stuck at 22.9

I paid the premium service fee…is there better support than this!?

The easiest way to figure out the problem is to request error logs from your hosting provider for your website, then examine them around the time when you tried to upload the file.
You will see what limit you have encountered and increasing it will solve the issue.

The settings in PHP that you likely need to adjust are:

• upload_max_filesize – set this to a value > than your backup
• post_max_size – set this to a value > than your backup
• memory_limit – set this to a value > than your backup
• max_execution_time – set this to 0 (infinite)

Also, please read these two guides:

• How to Increase Maximum Upload File Size in WordPress
• Uploading a file stuck at 100% – what to do

@actionadams
For premium products please reach over to our support team.
Premium products are not supported on these forums.