Import is interrupted – migrating from com to org

  • In migrating a site from WordPress.com to a self-hosted site the Import process is interrupted after 5 minutes with this error message:

    Service Unavailable
    The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later. Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request.

    Any suggestions on how to proceed?

    • This topic was modified 2 years, 7 months ago by Jan Dembowski.
Viewing 4 replies - 1 through 4 (of 4 total)

  • Presumably the import file is so large that limits are reached on the part of the server. This causes the error message.

    You have several possible solutions for this:
    * Increase the limits on the hosting. Your hosting support can help you with this if necessary. After the import, the values should be reset.
    * Import smaller amounts of data. However, I don’t know if “.com” can support this on export.
    * Use WP CLI to do the import from the console. There no timeouts take effect, so such an import works more smoothly. If necessary, your hosting support can help you with this. Otherwise you can also look for support here: https://jobs.wordpress.net

    Thread Starter ludwigkeck

    (@ludwigkeck)

    Thank you, threadi,
    The import file is 3.777 MB, not too large. It does not contain the image files, just links to the present ones. The import process then goes and gets them, one by one, oldest first.
    I have increased all limits that I have access to (php.ini file).
    There is no option for breaking up the process into smaller chunks that I know of.
    Hosting assistance has not been successful so far.
    I thought maybe someone here has experience with this.

    3.777 MB is really big, never see such a big import file. In the file should be the texts of all posts and/or pages you want to import. The import will take some time in any case. Therefore WP CLI would be what I would recommend for this.

    Thread Starter ludwigkeck

    (@ludwigkeck)

    Hi threadi,
    That file is less than 4 MB, that is a decimal point after the three. It takes but a few seconds to upload that file. It is the import process that goes out to the links in that file and transfers them that takes time. The combined size of the media files is about 400 MB.
    I don’t think WP-CLI would help me. I don’t kow how to start executing the importer, but it would still take the same time running that process. Thanks for the suggestion, however.

    • This reply was modified 2 years, 7 months ago by ludwigkeck.
Viewing 4 replies - 1 through 4 (of 4 total)
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