IMPORT impossible with Version 4.4.6

  • Resolved quannamtran

    (@quannamtran)


    4 years, 10 months ago

    Hello Trying to import contact using the cvs format provided in the sample.cvs, I got the following error message.
    “Important: Contacts are being imported in the background. Progress: 0%”
    can you help?

    Thanks in advance

    Antoine

Viewing 8 replies - 1 through 8 (of 8 total)

  • Hello,

    We’re sorry to hear that you are experiencing issues importing contacts. Can you please share the CSV file with us here?

    If you are not comfortable to share the full CSV file with us, please create a fresh CSV with a few contacts in the same format and attach the file in your next response. We will see what’s going on.

    Please mention this forum link in the message so that we can understand where the request is coming from.

    Thread Starter quannamtran

    (@quannamtran)

    Hello,

    I cannot share file on the following link.

    Can you help?

    Otherwise the file is as follow

    First Name,Last Name,Email
    ,,[email protected]
    […]
    XXX,cher,[email protected]

    • This reply was modified 4 years, 10 months ago by quannamtran.
    • This reply was modified 4 years, 10 months ago by quannamtran.

    Hello,

    I’m sorry for not being specific.

    We need to look at the CSV file as a single empty line or a special character can throw an error.

    Can you please upload to a file sharing service like Google Drive and send it to us through the contact form?

    • This reply was modified 4 years, 10 months ago by vaksupport.
    • This reply was modified 4 years, 10 months ago by vaksupport.
    Thread Starter quannamtran

    (@quannamtran)

    Here you are

    Please let me know when you receive it!

    Object is “cvs We”

    • This reply was modified 4 years, 10 months ago by quannamtran.
    • This reply was modified 4 years, 10 months ago by quannamtran.
    • This reply was modified 4 years, 10 months ago by quannamtran.

    Hello,

    Your CSV file has several contacts with special characters in them and Email Subscribers reject such CSV files.

    We have recently included special characters and fixed several issues related to Import Contacts in our upcoming Email Subscribers 4.4.7 which will be out in a couple of days.

    We will get back to you as soon as we release ES 4.4.7v.

    • This reply was modified 4 years, 10 months ago by vaksupport.

    I would be a really big help, if you took some time to work on some kind of error reporting system. Now I can just sit and wait for it to end importing – or not. And still having no idea where to start my troubleshooting.

    @quannamtran and @ellegaarddk ,

    We released Email Subscribers 4.4.7 with several new enhancements and bug fixes including the one related to the import feature.

    Please update to the latest version and let us know if you have any queries. We’ll be happy to help.

    Thread Starter quannamtran

    (@quannamtran)

    Looks Working thanks!

Viewing 8 replies - 1 through 8 (of 8 total)
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