Import hung halfway

  • Resolved devongilchrist

    (@devongilchrist)


    1 year, 4 months ago

    Hi there. I’ve been using the plugin successfully for the past few weeks to import small groups of ~30 ppl and assigning them to BuddyBoss groups.

    This morning I uploaded a csv with 153 rows/users and it has been hung for an hour, still showing just a white screen with no results log. I can tell that the import has stopped at row 74 based on the users it has successfully imported so far. Unfortunately I don’t have error logging turned on at the moment, so I can’t see what’s happening under the hood.

    I can still successfully access my dashboard and the plugin in a new tab. If I close the existing import tab and re-import the missing users, will the original import remain stuck in a hung state and eventually cause me issues?

    I also need to do the next import in one hour. Hoping the current hung import will not impede my process.

    Thanks for your insights,
    Devon

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  • Plugin Author Javier Carazo

    (@carazo)

    The standard import is not done in parts so it is possible that your server gets saturated and the process breaks down.

    In the version that we will release later this week, the cron import will be done in parts.

    So I would recommend you to do the import using this way when you see the new version is released.

    We will soon incorporate this method into the standard import as well, based on the work we have done for the cron import.

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